Bob Wallace Appliance - Cullman 224 1st Avenue Southeast, Cullman, AL 35055

"I would not recommend buying a vent hood from Bob Wallace. We bought several appliances from Bob Wallace recently because I thought that they were a company that stood behind their product. About two years ago, we had bought a fridge from them. All I can say is they don't stand behind their vent hoods. We even bought the five year warranty that went with it. I asked when I was purchasing it if it was a good vent hood. The two gentlemen working there told me yes. (The unit was the second highest one in price.) However, it does not work properly; I still have condensation on my cabinets just like when I had the microwave over the oven. Bob Wallace sent someone out, and he agreed it wasn't working properly. The gentleman who came out said that Melissa would be contacting us. She never contacted us. Melissa was not easy to reach; it took over a week to talk to her. Wish someone would have warned me about their vent hoods."

"Brought my stove an dish washer there nice friendly people"

"Bought a new washer 1/14/22 I was told that they had one in the back when I swiped my card. After going to two or three different warehouses I ended up buying the display. The first load of laundry that I did I found out that the tub is out of balance inside the machine I called Bob Wallace to find out that they do not have a return plan and don't even have a service tech. I would not recommend buying anything from these people."

"Terrible Terrible service. Purchased Speed Queen washer and dryer about a month ago. $2300.00 . Dryer never has worked. Found out by the repairman we were sold a used dryer that had been worked on and unable to repair at another persons house. Ask for a full refund. No follow up We have called the store several times nothing has been done and they could care less. Dryer has never worked. We called the OWNER of the place in Huntsville. We will see if that helps. Third generation buyer from Luyben and Boike. Never had a bad experience when they owned the store. They have bad reviews at there other locations. Should have checked reviews before purchase. Defiantly would not recommend."

"Very impressed with the employees and service. Everyone was helpful and friendly, and they delivered exactly when they'd said. I wore my mask (COVID-19), both delivery people wore masks, installation was quick and efficient. I will certainly buy from them again."