Best Buy,

5072 Pinnacle Square, Birmingham, AL 35235

"Needed help from the Geek Squad and Leslie didn't disappoint. She then directed me to the computer section and Jacob was knowledgeable, and helpful. Great conversation all together. He gave me several options for something comparable to what I had lost!"

"Bestbuy..more like Best of Luck. Ordered a backup camera for my car and paid for installation. I got 2 installation dates and called customer service. Customer service is over seas and switched 3 times. They will not switch you to the store. When I ordered the camera it said it fit my car, now they say it doesn't. I made 2 trips to the store and finally had to just cancel the order. The worst experience I have ever had purchasing anything."

"Came in on 12/20/23 around 6:30 PM. Never had a bad experience at Best Buy until I came here. Very disappointed. Drove 30 minutes and spent an hour in the store only to leave empty handed after multiple issues. The people who checked me out were at least decently friendly. I did have to deal with a very hateful customer back in the computer section which made the experience worse. Never met a more entitled person than her. I’m sure she’ll know who she is if she sees this."

"Best Buy is the go-to store for all types of electronics. The employees are friendly and you can always find someone to help you. I have purchased TVs, laptops, dashcams, tablets, security cameras, mobile phones, and other items from Best Buy. I have used Geek Squad, with knowledgeable technicians who have helped me in several situations. My Best Buy memberships provide excellent protection that cannot be matched by other stores, including cell phone companies."

"NEVER AGAIN!!! Ordered a fridge 9/25 after mine died. Was told delivery wouldn't be until 10/11. That's nearly two weeks but I decided to wait. Received a call on the day of delivery that my appointment had been cancelled due to "unforeseen circumstance". I was then given a new delivery of 10/25!!!! That's nearly a month without a fridge!! I spent most of the day on the phone with "customer service" but couldn't get anywhere so they "escalated the issue" and assured me that the store manager would call me, which they did not. I understand that things happen (people get sick, trucks break down) but to be put off an additional two weeks is absolutely ridiculous. Needless to say I cancelled my order and will take my business elsewhere. I have been an Elite BB member many years. Once my refund is back on my card I will be closing the account and cutting all ties with this company. **If you're in the market for appliances I HIGHLY recommend All South Appliance Group. I called after 5 pm on a Friday and my refrigerator was delivered the following Wednesday. Staff was very friendly and helpful. OH, and the exact same refrigerator was about $500 LESS!!!!**"