Chuck E. Cheese 710 Downtowner Loop West, Mobile, AL 36609

"Too many parties were booked at once you could hardly move in the Birthday area. Some of the employees were just oblivious to what there job was. I ordered extra pizzas for the party and the party was almost over when I finally got them. It was hot, fresh so that was a plus. Won't ever do another party there again."

"I purchased the mega package, had 15 kids and 8 adults come to the party. We received 3 medium pizzas (cut in 12 slices) for the kids, per the package it should’ve been 3 large pizzas. Some of the pizza slices were so small they were pizza sticks not slices, point is the kids were cheated and still hungry. I ordered 2 additional large pizzas and 5 adult drinks that we never received. Within the 1hour I made my first complaint and reordered the 2 large pizzas. The pizzas never came out. As time got closer to the end of the party, I again made another complaint: never received the pizzas, drinks, ice cream dots, my son’s birthday cake, or the ticket blaster. The unlimited game pass shut off, there I was with kids that can’t play games, still hungry, no cake for my son for his birthday. The manager refused to come out and handle the lack of service her customers were receiving. There were 2 other party tables complaining. One young girl tried to handle the issues. My son did get to do the ticket blaster, we were able to get the ice cream dots, my son got a slice of cake not the sheet cake I ordered. I’m dissatisfied in the service completely. There was no follow up, I put that on my hostess, no care from the manager who hid in the kitchen and refused to come talk to her customers. Instead she put it all on the shoulders of a young lady. Not sure what can be done to fix my son’s birthday party but training and follow up would go along way."

"No one greeted or checked my granddaughter and I in upon arrival. When leaving, we were able to walk on out. This facility is very inconsistent on safety rules. Several games were "out of order." That said, it's my 4yr old granddaughter's most favorite place."

"This place is not where you need to go for good service. I had to ask for ice to be put into the drink machine. They put in enough to last for 10 minutes and they were out again. I had to ask for a knife and fork and then it seemed as if they didn’t want to give them to me. All of the games for small kids are gone and replaced with games for older kids. This is not the place for 10 and under. Did I mention the animatronics are gone as well? I know that there are staffing issues here like everywhere else but the crew here was trying to do as little as possible to make this a great experience. Chuck has gone over to squeezing maximum dollars for minimum input. I hate to disappoint my grandkids but we won’t be back."