Jimmy John's

"Placed my order on the app. Got there 22 minutes later- not ready- not even started. Stood there for about 10 minutes and nothing came out of the kitchen. The sandwich maker looked lost and the manager was just watching her. I asked them to cancel it and refund me bc I was in a hurry. That's why I pick Jimmy John's. It's def not the high quality gourmet sandwiches. They're fine but the entire point is they're supposed to be freaky fast. Not 30 minutes and you still haven't even looked at my order. I still need a refund and y'all need to fix this hot mess of a store."

"Food is good however there is this one driver who watches to see if you are writing in a tip. If you don’t, she asks if you would like to leave one. I understand they work for tips but the way she asks is rude to me. Makes me not want to order."

"I eat at Jimmy John’s almost weekly. This was my first time at the 69 South location as I was waiting for my bf to have dental work done next door. I placed my order in the drive through. Once I pulled up to the window, the drive thru lady open the window but never said a word. She just held the window open for the 2 minutes it took them to make my sandwich and stared at the computer screen frowning. It was very awkward and rude. A young black guy came from across the room to bring my sandwich. I’m assuming he was a delivery driver as he was wearing a jacket that was very wet from the active rain. He told me to have a good day. At the moment I grabbed my bag from him. The drive thru lady ( older short white lady) starts SNEEZING INTO THE AIR. I know this is Alabama and ppl don’t want to wear masks but if you’re sick you could at least wear a mask or cover your d*** mouth. Especially at a restaurant that serves cold food. Will not be back."

"Called during lunch rush and they put me on hold. My coworker mentioned how easy it is to order online so I decided that would be best. When I got my order not only was it quickly delivered the receipt had an apology on it for putting me on hold along with a cookie for free. I called there to thank them and the manager was very polite and apologized again I wish I had gotten her name so I could directly thank her in this review. I hope someone reading this can give her the raise she deserves. Thanks again and I'm looking forward to the next meal I have from here!"