Wendy's

"Showed up at 12:30 and they close at 1 am and they lied and said they were closed when I seen 3 people through the windows and one person eating on the food that I want to spend my money on. When I’m getting told no. And crew me ever refusing to allow me to speak to manager by saying they are the manager when I know what a manager shirt looks like. And I know what a managers demeanor is like."

"We made a mobile order at around 8:15pm (that's probably being generous because it was probably actually closer to 8) when we were 5 minutes away from the restaurant. There was a significantly long line which I get. People are short staffed and I get it. We probably would have just pulled out of line and eaten somewhere else but we already payed. We waited probably 45 minutes in line in the drive thru because the dining area was already closed. Once we got to the order box, they told us to pull to the window. When we get to the window, they act confused and tell us to come inside. No problem, stuff happens but the door is locked so we have to wait for someone to let us in. Once we are inside, we have to show them the order to get it "remade" as it had already been made when we arrived at the restaurant. One of the ladies said "they are actually here this time" which, frankly upset me because we were, in fact, here the whole time but could not get the order in a timely manner because of drive thru time and also not being able to go inside the store. This is not the first time we have had issues at this store, but it will be the last because I wont be back."

"Rude service! Dining area closed at 8:00 pm and suppose to be open until 11:00. Food was sub par, fries were cold. What is happening to our fast food restaurants! It use to be about giving good food and good service to the customer. No one takes pride in their work anymore."

"I ordered a spicy chicken sandwich and chocolate Frosty. What I received was an orange Frosty and a sandwich. When I ask, I was told they only had pumpkin frosty's. The menu was clear that it was pumpkin OR chocolate. I was not told that they didn't have chocolate frosty's. I checked the sandwich. I had ordered extra tomato, but there was none on the sandwich. When I inquired, they are out of tomato. It would have been nice to know they were out of something on every part of what I ordered and not substituted and assumed it would be OK. Once is enough for Tuscaloosa Wendy's for me."