Marco's Pizza

"The food is awesome! However, you have to wait at the takeout window for a while before someone comes to the window to give you your food."

"Lived in Tuscaloosa for about 10 months in 2021. Since im European and we’re used to Italian Pizza I didn’t really enjoy American Pizza at all. Marco‘s Pizza was really good tho. It‘s not even close to Italian Pizza but I loved the taste and texture. Hope I will come back one day."

"**Update: Placed an order online. Arrived to pick it up in the drive through line one minute AFTER it was promised to be ready. A man at the window asked my name and then said absolutely nothing to me, closed the window and walked off. There was a car ahead of me that had had to pull forward. Several minutes went by and the man at the window came out with a bag for delivery, got in his car and left. About this time the car in front of me got their order. The girl who had given them their order walked back inside and came up to the window and asked my name, as if I had just pulled up! I told her and she came back and asked again. I told her it should have been ready 8 minutes ago and she said she couldn’t find it. I told her that if it hadn’t been started yet to forget it. She said, “you want to cancel it?” I said yes if you haven’t started it yet. She kept saying several times that she couldn’t find it. I finally asked her “does that mean you haven’t started it?” and she said that was correct. I had to ask her how I was going to be refunded for the order and was told it would take 3-5 days. I then asked how long it would take to just make the pizza and she said 6 minutes. By the time I got the pizza, it had been almost 20 minutes later than originally promised. No “I’m sorry” or any apology whatsoever and no explanation of what happened. This used to be my favorite pizza place. Key words USED TO BE! Original review: I absolutely love this place! First time I got a pizza from there years ago, I wasn’t impressed. I don’t know what was up that time, but I’m so glad I tried them again. I’ve ordered from them several times since and every pizza has been hot snd fresh snd tasted amazing! Be sure to sign up for emails on their app - they constantly run specials and send you emails containing discount codes. You can order on the app and have your pizza ready for pickup in 12 minutes - can’t beat that! I also love that you can chose one of their specialty pizzas and still customize it (remove items and substitute with others). Highly recommend! It’s definitely my favorite pizza place! And that jalapeño ranch dipping sauce - so good!"

"Placed an order online. Arrived to pick it up in the drive through line one minute AFTER it was promised to be ready. A man at the window asked my name and then said absolutely nothing to me, closed the window and walked off. There was a car ahead of me that had had to pull forward. Several minutes went by and the man at the window came out with a bag for delivery, got in his car and left. About this time the car in front of me got their order. The girl who had given them their order walked back inside and came up to the window and asked my name, as if I had just pulled up! I told her and she came back and asked again. I told her it should have been ready 8 minutes ago and she said she couldn’t find it. I told her that if it hadn’t been started yet to forget it. She said, “you want to cancel it?” I said yes if you haven’t started it yet. She kept saying several times that she couldn’t find it. I finally asked her “does that mean you haven’t started it?” and she said that was correct. I had to ask her how I was going to be refunded for the order and was told it would take 3-5 days. I then asked how long it would take to just make the pizza and she said 6 minutes. By the time I got the pizza, it had been almost 20 minutes later than originally promised. No “I’m sorry” or any apology whatsoever and no explanation of what happened. This used to be my favorite pizza place. Key words USED TO BE!"

"The website would not take orders so I called, got put on hold for about 5 minutes. After they returned I let them know it wasn't an option to place an order online, they said they don't do that. I asked them if how to use reward points, they said they don't do that either. I asked how long for take out, they said 20 minutes, it ended up taking 35. Pizza was good not worth the extra time and inconvenience. This is hands down the worst Marco's franchise, all the other ones have been a lot more friendly and efficient."