Starbucks,

804 Skyland Blvd, Tuscaloosa, AL 35405, United States

"We were passing through on a road trip ordered drinks on the mobile app and it took 30 minutes to receive them. All the while about 20 cars went through the drive through and got their drinks. My sister ended up going in and having to ask for our drinks to be made along with another lady who had been waiting a while. I spoke with the manager over the phone where I was told there was nothing she could do over the phone and I could come in to talk about it. Which we were already back on the road, so that wasn't an option. She told me I could call corporate Starbucks so I later chatted with them, they also would not refund my gift card all they said was they would make note of the incident. This really saddens me because this was a gift from one of my students and I hate to have wasted it on such a horrible experience."

"Update....ordered from the app and accidentally selected wrong location. Customer service was amazing and my order was taken care of promptly, without hesitation! Good customer service! Drink was also good, I prefer this one over the other locations in Tuscaloosa."

"I was handed a hot cup of coffee without the protector. Needless to say, it burnt my hand. I also had to put the plug into the top. These are things I thought were the norm. Apparently, I'm accustomed to wonderful service at all the other Starbucks I've visited nationwide."

"Service was friendly and prompt. My spinach feta wrap was still cold in the middle. We also ordered two iced apple crisp macchiatos which didn't taste the same at all. One tasted like it didn't have the apple syrup in it at all. Quality is very inconsistent as opposed to the location on 15th st."

"The staff here was incredibly helpful! They helped me choose a non-coffee beverage by explaining the ingredients and flavor profile. I was impressed that they understood all that was in the drink. The inside was very clean and organized. Not too busy at midday. Inside also was spacious"