Home Services at The Home Depot

"Requested a a hot water heater installation through the Home Depot website that says same day service if ordered before noon. I received a call from a company I believe is from Illinois and ordered/Scheduled the heater install. The next day, (Thursday) I had not received a confirmation on installation time, so I called to see the status. They were polite and said that our area was extremely busy due to the flooding and we were one the schedule for the following afternoon. The following afternoon (Friday) came and went so I called back. Again they were very polite and said I was the next job and they would reach out to their "partner" to get an approximate time. Once they called back I was told he wouldn't be able to make it until 9 or 10 pm. I said "Thats fine, we have been without hot water for 3 days". They then changed their approach and wanted to reschedule for the following Monday and offered $100 discount. I declined and said tonight would be fine and then they offered $150 for the Monday service. I decided to cancel the service as it was not worth any further delays and I would use a different "Local" plumber. The biggest issue i have is the lack of communication. The delays can happen but to offer a time and then backtrack on it is also very unprofessional. I assume they thought I would say no and then offer Monday as the next option."

"I like Wal-Mart. Polite employees and good service and product."

"I am extremely disappointed with the quality of products Home Depot is selling. I'm starting to believe they are selling "seconds". We purchased 7 items to renovate our guest bathroom. 6 of those 7 products was damaged, including the toilet (which is pretty tough to return after the plumber installed it.) Extremely frustrating. I am not purchasing any more products from Home Depot."