Xcel Energy HomeSmart

"I didn't know if I would ever use this, but I did. My furnace stopped working on a thursday. Called right away at 7am. Dude that helped me on the phone wasn't the nicest. But KB service called me back about an hour and a half later and got someone over later that afternoon. Sean came. He was awesome. Figured out what was wrong with it. They needed to order part and told me Monday. I went and got some space heaters and waited the 3 days. On Monday kb service called me back, and said they were sending ado out. Again. He was super awesome as well and got my furnace up and running! Not sure if I should be leaving review for homesmart or kb."

"Edit-They can reply to a negative review, but cannot contact me? They also give out your information to other companies to call you for quotes. They are a Scam as you can see. No notes were left that anyone could read and they still haven’t called back to explain anything. Save the money you would put into this to have someone that does honest work! KB services who is working for Homesmart red tagged me without telling me information needed. They told me to call Xcel. Xcel then tells me they should've given me info on what to do from there. They then setup several more tickets and day without showing up or calling. Xcel or homesmart could’ve cared less if we froze. I’ll be dropping them. No need to pay them if they won’t do what they say. Had someone else do the work with no problem. They are a scam"

"The service man was great how ever they(their dispatch) did not listen to what was actually wrong with my stove, I told them what the issue was and they replaced a part that needed replacement however the original part that needed repair in the first place was not taken care of. Kinda rough when we needed our stove and oven fixed before thanks giving and now we can't cook because of this mishap"

"Very bad experience on my preventive maintenance performance and red tagged my furnace without proper details. Also, someone else from their team sent scary email that my furnace leaking CO2 without doing any proper testing. I have called another technician and he checked thoroughly and he showed there is zero leak on CO2 and furnace running as expected. I cancelled my 5 years of services today and no longer going to trust technician from them any more."

"UPDATE: It has been over 3 months, but this was just resolved and they did the right thing. I received a reimbursement from Home Smart for the full amount that I paid for having a separate service come out. This was still a big hassle with several follow-ups required and slow responses, but thank you Home Smart for making this right. Terrible! I've paid into this scam for 12 years. Air conditioning stopped cooling, so called to schedule an appointment. Their next available appointment is almost 3 weeks away!!! Completely unacceptable. They say it's because they have received an influx of calls, guess what - summer happens EVERY year. I don't know anyone who has an air conditioning stop working in December. Pretty sure they can plan accordingly. They should have more than one company that they contract with for their services. I'll gladly update this review if they make it right."