KAY Jewelers 846 Briarwood Circle, Ann Arbor, MI 48108

"Lori helped us from the begining to end regarding picking rings. She explained the warranties and insurance in detail which made the process easy. Highly recommend Kay Jewelers and ask for Lori :)"

"My fiancé and I went to this store to have my new engagement ring he bought in SC resized. Though the initial salesperson was nice he gave us incorrect information about how they identify the rings when they are sent for service. When we received the call to pick up the rings only the band had come back. The salespersons did not even know there was another part that was sent out because the slip was not marked. We drove almost 30 minutes to this store so this meant we would have to make another trip. The manager, I forgot her name, made a snide comment that perhaps she didn’t think I heard, ‘well most people are just happy to get their pieces back.’ We both decided to never return to that store. I am really trying to understand the Kay Jewelers brand I am shock at how unprofessionally this entire situation was handled from beginning to end. I expected more and had our experience been better we would be repeat customers for Kay because I love my ring. But if this is how the Kay brand is represented, I can take my business elsewhere- far too unprofessional."

"Lorena was so helpful and knowledgeable while I was looking for wedding rings. Kind, patient and honest about what looked good with my engagement ring. Highly recommend her help if you stop in!"

"Lorena was very friendly and helpful. We are long time Kay customers and I was bringing in several pieces to have serviced. These were older purchases that were not in the electronic system yet. She helped me get all of my records updated and was very kind. We are loyal customers because of employees like Lorena! Thank you Lorena!"