GM Dry Cleaners

"They would love to wash your clothes (if you paid )but don’t really take care of them. There was a 1 inch length of stain on the sleeve after cleaning(Yes ,light colored coat) I’m sure that stain wasn’t there before I dropped my coat in. They don’t admit it and says no one knows who did that, no guarantee such as damage, stain removal etc.also no apology. My coat dirty still after washing. How disappointed. Not acceptable. This is my first visit and NO MORE."

"Dear Amit Bhatia GM Dry Cleaners 2083 Hiller Rd West Bloomfield Township, MI 48324 I am writing to express my dissatisfaction and concern regarding the recent experience my family had at your dry cleaning establishment, GM Dry Cleaners. On 1/20/24, I entrusted my daughter's brand new Christmas hoodie, a product of Essentials, to your care for cleaning. Unfortunately, upon receiving the garment back, I discovered that it had been significantly damaged during the cleaning process Photos are available on (Yelp and Google Reviews). As a consumer, I understand and expect that when I entrust my belongings to a professional service such as yours, reasonable care will be exercised to ensure their safe handling and cleaning. It is under the principle of negligence that I bring to your attention the responsibility that dry cleaners bear for any damage that occurs to items during the cleaning process. Negligence, as defined in legal terms, refers to the failure to exercise reasonable care, resulting in harm or damage to others. It is evident that the damage to my daughter's hoodie occurred due to a failure on your part to uphold this standard of care. Moreover, I was disheartened by the response provided when I brought this matter to your attention. Your assertion that ANY damage to the garment during the cleaning process is solely the responsibility of the manufacturer is not only legally inaccurate but also demonstrates a lack of accountability on your part. As a patron of your establishment, I expected better customer service and a commitment to resolving issues promptly and fairly. I urge you to reconsider your stance on this matter and acknowledge your responsibility for the damage incurred to my daughter's hoodie. Additionally, I encourage you to review your policies and procedures to ensure that such incidents are prevented in the future. Customers should feel confident in entrusting their garments to your care, and I believe it is in your best interest to prioritize customer satisfaction and uphold the principles of quality service. In light of this experience, I must regrettably advise others to reconsider patronizing your dry cleaning establishment until such concerns are addressed adequately. I trust that you will take this matter seriously and take the necessary steps to rectify the situation. I look forward to hearing from you promptly to discuss a resolution to this matter. Sincerely, Mr. Earnest Jackson"

"GM Cleaners did a fantastic job with my dress that got almost ruined at a wedding! They are super friendly and prompt!"

"Having a very bad experience with M&M cleaners in Keego I gave this place a try. I just want my collars on my work shirts clean! They did a better job than the last place but still collars were dirty. I didn’t make a fuss but asked if they could note my account to do a better job on collars? Well let’s just say this place lacks professionalism and the customer service does not exist. Looks like I’ll have to find somewhere else that cares about their customers."

"Excellent customer service and product. Needed my suit and wife’s dress dry cleaned/steamed in a hurry for a wedding. GM was able to get that taken care of within 24 hours. 10/10 would recommend."