Sam's Club,

39800 Ford Road, Canton, MI 48187

"One of the main reasons I wanted a membership was for gas but guess what THEY DON'T HAVE A GAS STATION... I'm about to cancel our membership and go to Costco. I gave it two stars because it's actually not that bad shopping here in store, online is a totally different thing they never have things in stock."

"Update - I received a call from store manager Eric. We had a really good conversation along with a promise to make things right (honor sale prices). I appreciated Eric caring enough about the customer and his team to learn about the challenges I had and take the necessary steps to improve through proper coaching. Well done Eric. ——————- Tried curbside pickup today. Placed order at 9AM. Only available pick-up was between 6-7PM. Called store at 7:30 because the order still showed as pending. No one answers the phone. Rang for 5+ minutes before being disconnected. Went to store. Order not ready, I was told there were 2 more items that needed to be pulled. Now 8:05PM - no order yet. 11+ hours to pull 7 items together… and it’s still not ready."

"I shop almost exclusively with order pickup, and I'm not sure what happened but the quality of the pickup service has declined drastically, to the point that we are probably not renewing our membership. As I write this I've been sitting in my order pickup space for almost 20 minutes. In that time frame I have seen only one employee bring one pickup order out to a customer. Last week, we waited a very long time too. We got home only to realize we were missing approximately half our order. We had to return to the club and shop for it. It was a colossal waste of time. Recently I had problems with the app and went inside to check in (because customer service only answers the phone about 5 percent of the time). There were multiple employees in the pickup area not serving pickup orders, though the pickup lot was full. It's just very frustrating. I'm not sure who is managing this department, but they're doing a piss poor job. This is a service I pay for as part of my membership, and it needs to be better."

"The shopping experience is really good. The store is very clean and lots of employees around to help you with any questions. However have had many issues with the food court. Have gone there many times at least an hour before the food court closes and they are all out of everything and the machines are all cleaned and won't sell you much other than a pop and slice of pizza that has been out for a while. When they do have food they take a while to service each person. One time it took them 5 minutes to make 1 brownie sundae for someone in line. Speed of service is not very fast."

"Wholesale Club = to Costco better than BJs... Rotisserie Chicken = great value....Snack bar - vgood... Gas savings pay for membership...."