Michigan Swim Pool

"Michigan Swim Pool have always been there for us when we needed them. Vicky and Jim are so personable and understand your needs of having a pool. Wonderful people and we have always used them for our pool needs and even just to stop in to say hello. I highly recommend them for all your pool needs."

"Needed to have pool water analyzed. Mentioned to Vicky it has been cloudy. Sold me one chemical and as always it fixed the problem. They have never sold me stuff I didn't need unlike some of their competition in Kalamazoo. That is why I am a loyal customer. I should mention that I have an 18 foot round Entex pool. Unlike every other pool place I have been to she is the only one that didn't treat me like a second class citizen. Thanks, Vicky!"

"I first called and visited Michigan Swim Pool & Spas in early summer of 2020. I was searching for above ground pools. When I called, Vicky was very helpful and provided me with very specific details that I needed. Unfortunately, I waited another couple of weeks before deciding on a size and shape of pool. I visited their store ready to make a purchase to find out that the pool shortage hit the day before. There was nothing available. However, they did refer me to another pool store with the belief they had a couple left in stock. They made no money off of the sale but were still willing to give a customer help at their expense. It worked out, we got one of the last pools the other store had available. Fast forward a few months later, we had a repair that needed to be done on our older model hot tub. Unlike others, they were willing to repair a model that they did not sell (the hot tub manufacturer went out of business a few years ago). The repairman they sent to the house was awesome! Very laid back but yet knowlegable about the hot tub and repair needed. The repair was surprisingly a reasonable cost, I expected it to much more than it was. If I decide to upgrade my hot tub someday, this place has my business! If I lived closer I would get all supplies from them just to show my support."

"My wife and I are so far very happy with how Dan and Vickie have worked to find us a pool we love. We have started the process very early to ensure we found the right pool and got on the list for install with Powell. We are looking forward to the spring and eveything going smoothly."

"Bought a new house and the sellers agreed to pay for a new pool liner to be put in our pool. It was late in the season (end of Sept) but Michigan Pool assured us that they could get the liner in and the pool closed without any issues rather than waiting until spring to do so as I asked. First, the pool was supposed to have the new liner installed and closed for the season before we closed but the liner wasn't even installed. Second, they did finally start the liner installation the Monday after we closed but were not able to finish it the same day and said they would be back the next to finish it up. 2 weeks later and many phone calls and they still had not finished the liner. Next, after they finally finished the liner in the middle of October I was told to fill it and run it for a few days before closing it. Well by then my pool was full of leaves and I had to skim it for several hours each day to try and maintain it for closing. When I asked them when they were coming to close the pool I was then told that the closing was not included in the price, even though it was stated that it was. Additionally I was told that I shouldn't wait so long to close my pool as they didn't have their pool closers on staff anymore for the season, funny because it was delayed 100% by them. So then towards the end of October I had to scramble to find someone to close my pool at the last minute. Luckily I was able to find someone who did an amazing job and showed up the same day to get it taken care of and help me out, his company is Tim the Pool man. All this being said I have never been treated more unprofessionally by a company or had someone not want to do the work they were paid for in the time frame agreed upon. The guys that actually put the liner in were really nice and did a good job but the people at the office were extremely difficult to work with. I would highly recommend choosing a different pool place for any service you may need and steer clear of this place."