Family Fitness of Norton Shores

"First, the pictures are from their old location. The place they're at looks like an old family video. It's cramped, the equipment is dated, the dumbbells are ate up. The people the generally use this place spread out like it's their home. Throwing their clothes on equipment while doing photo shoots. The staff are normally with them during. At one point people had set up a speed bag on the pulley system."

"They are friendly and also in a couple weeks if that they are getting the tanning beds up and running along with an aerobics area/ women's only section.. just an update as of today 1/16/23.. they didn’t get the space next to them in the mall so there isn’t any tanning or a womens only section. Sorry for getting you excited."

"Sent this to them via email, thankfully I had only signed up for a 30 day free trial, and the customer service experience to simply schedule my tour has convinced me to go elsewhere. Continue reading for my cringey experience: Cancel my appointment and free 30 day trial. Kaylee is nice, but needs to work on picking up customer cues when they're feeling uncomfortable. She repeatedly tried to get me to come in on a day I told her I couldn't make it, she kept asking why, I told her I had appointments, she asked when my appointments were done, I said again that I won't be able to make it, and she kept just pushing it. She also asked what kind of appointment it was. I'm sure she is an amazing employee, but please, train your employees on customer service and what is appropriate to say to a stranger before making her the primary contact in customer relations - a customer should not have to explain the intimate details of their life in order to schedule a TOUR with your company. It's a gym for Pete's sake, not a life or death situation. Don't fire her, but please - do your job as an owner or manager and make sure your employees are properly trained before you lose more customers."

"Dealing with Family Fitness has been one of the most frustrating experiences, I don't know where to begin. I have had issues with the facility and the staff since I signed up: from dirty and broken equipment, to zero communication between staff members. It took me two months (after paying in full) for a personal trainer to finally get assigned a trainer, which I had to drive 35 minutes to another gym location to get. I was overcharged on multiple occasions, and had to file multiple disputes with my bank to get my money back. Now that I have decided to cancel I am being put through the ringer. I asked in February to cancel my membership, but was asked to give them two weeks to turn it around and fix things. I agreed, however after the two weeks nothing was changed. Now I am being charged 150 to cancel, and a late fee. I have called every week for the past 3 weeks to pay the bill, only to leave a voicemail, with no return call. The customer service and business practices are awful. I would not recommend this gym to anyone."

"Hi my name is Monica Fox. I am a member of Family Fitness of Norton Shores, This is my gym! I love the women's only section and I tan each time I come which is only $1. The people are great, the staff is very helpful and nice. I recommend my gym to everyone. I have been coming for a year now. Love it."