AllianceRx Walgreens Pharmacy 41460 Haggerty Circle South, Canton, MI 48188

"Dealing with this pharmacy has been a nightmare. Every call was a chore that involved being put on hold and then transferred way to frequently because each person would say they “didn’t handle that” and transferred me before helping me with what I initially called for. Then when I thought all of my medications were delivered, I realized they shorted me on doses and have to go back to fighting with them to get what I need. Pretty sure they just don’t want to actually do their jobs and dispense meds, and are just hoping people will give up on trying."

"My experience with this pharmacy, admittedly is limited, but it was horrible. I had dealt with a previous specialty pharmacy that was helpful, called to check on me, made sure I understood everything etc. Had to switch to this on per insurance and it was dreadful. Texts only and when I called to schedule a deliver I was hit with very disturbing information. I really don't think they sent things through the insurance company as they were supposed to. They were not kind, considerate, helpful and just on the edge of rude. Don't use if you don't have to."

"I don’t even know where to start. They became the preferred specialty pharmacy for my insurance in Aug 2022, and every time I thought it couldn’t get worse, they prove me wrong. They were sending me discolored infusion tubing and using a makeshift set up because they didn’t have all of the supplies. Not a single infusion went smoothly. They finally admitted they couldn’t do it and signed off on allowing me to use another pharmacy. That went fine for 7 months, until I needed a renewed prior auth. Now they’ve held up my meds for months, while telling me they still can’t do it and telling the insurance they can. They finally told me they can do this one, last week, and now they’re holding it up in pharmacy. When I tried to talk to a pharmacist, the gatekeeper on the phone refused to put me through because I referred to my F’ing prescription. Apparently they “don’t allow cursing”. For real? I didn’t call them a name, I just used the word. Don’t answer calls at the most disorganized specialty pharmacy on the planet if you can’t handle an occasional curse word! While I wait for a late prescription, I’m getting sicker and sicker and most of the people at Alliance could care less. They only care about keeping BCBS clients at all costs. If your insurance doesn’t require using them, I would really not recommend it."

"If I could give a zero, I would. I had nothing but problems with this pharmacy. Unorganized, and unhelpful. I would not get my meds when they said they would be delivered. I was a part of a copay assistance program since my medicine was $16k a dose. They kept saying they were coordinating with the medication company, but were not. Every 4 weeks I would have to dedicate an hour or 2 to fight with this horrible company on the phone and still got bills for thousands. I will be forever grateful that I am not required to use them anymore."

"How can a company be so inept? Trying to get anything completed can take months regardless of how soon you need a medication. Complete the med request online and get a confirmation that it’s all set? Too bad; it’s not and now you don’t have your meds. Pay the charge at the time of medication release? Too bad, you didn’t even thought they took your payment info and said you’re all set. Enjoy your surprise bills. Talk to some nice? Well for every one decent person (who is nice but messes up the order) there are 15 waiting to be completely worthless. I’ve never despised a company this badly."