Michigan Columbus Federal Credit Union

"I cannot log into their new system I cannot make a login ID or password this is the worst experience I've ever had with the credit Union.Tim Driscoll"

"Original post. Good experience visiting that branch. Update. I drive through this area frequently and would rather stop into a shared branch location then carry too much cash. I've stopped in between 5-10 times and never had an issue. Now yes, there's usually only 1 teller available but again never had an issue. This time was different. I tried to remain patient during a delay but then when I asked for my ID back (I had waited quite a while for them to copy my ID, I mean awhile, the machine kept jamming the teller kept opening and slamming the copy drawers... Awhile). So I asked for my ID cause I could go to another shared branch location. Not sure why this time my signature was verified. She had a copy of my ID and my actual ID and said the signature on the bank form didn't match so she had to check with a manager before completing the transaction. Now if this was the standard policy the entire time, then why was I asked this time? Not my fault that the copy machine was jammed. I mean it's not even 4pm so I came in way before the branch closed. Yeah, now I see why members avoid this location. I won't stop here again."

"I had been a member of this credit union for thirty four years and today I closed my account, which I really should have done years ago. This branch is completely antiquated in procedure and technology, making it an extremely inefficient place to bank. The hours aren’t accommodating at all to the average person with a full time job. As a matter of fact, on my way out after closing my account I saw that they are once again changing their hours and now not opening until 10am on Tuesdays! Still closing at 5pm, however. Unacceptable. If you lose your debit card it takes a week or two to be mailed to your home, no exceptions or way to pick it up at the Credit Union. The new Credit Union I moved to prints them in house the same day. The absolute final straw for me was the branch being closed the day after Thanksgiving. By being closed Thursday for Thanksgiving you are observing the federal holiday. Black Friday is not a federal or secular holiday. I completely understand wanting to give your people time off that they deserve, however, that needs to be worked out in house in a more reasonable, accommodating way for your members than just simply closing for the day. Better banking days are ahead somewhere else, thank goodness!"

"No wonder the reviews of this institution are terrible. The staff is rude, inconsistent, and absolutely a nightmare to work with. No one there has any clue on policy, you get a different story from every person who works there. My entire family has banked here and all of them left because this place is a joke. If I could give a zero star rating I would. Absolutely horrific customer service. No one in my family will deal with this place ever again."

"I’ve been a member for over 30 years. The Credit Union has always provided wonderful service the employees are great also. I only wish they would get with the times so I can deposit my check with a photo like many institutions do. Anymore it’s pretty inconvenient to drive out of my way to deposit my check and there are very few service centers anymore, also there’s not one service center close enough to me to justify not going to the branch itself."