Zeal Credit Union

"My mom's a member. We typically go to the location on middlebelt. She's had 10 new debit cards because their system constantly flags her account after EVERY attempt to use it and they don't know why. The only solution is to offer a new card!! It's frustrating. Closing account soon."

"Zeal is not a great credit union, I am looking for a different one now. I have spend 1 hour on hold 3 different times., the atm is often down. I do like the people who work inside, but it’s just less credit union, more big bank who don’t care."

"It’s a good bank and have been with them for years but my god it makes me want to leave them just so that I can actually talk to someone on the phone at the actual bank. How do individual banks In different cities not have an actual phone number as well as a 1800 number. No matter what you wait on hold for over an hour or wait for them to call you back which takes over an hour no matter what. It’s so frustrating and love to see I’m not the only one in these reviews."

"Update: October 14, 2023 No SURPRISE the ATM is DOWN again. Smh. I only stop at this location because it is close to my home and work. I really hate going out my way 10 miles to the other one. Terrible and disgusting. This Credit Union is TERRIBLE I wish I could rate it a -O because rating a 1 is privileged. Over the past month I have been coming here because this location is near my job and I don’t care what time it is or what day of the week the ATM is NEVER in service and I mean NEVER. This is such an inconvenience when it’s after they have closed and you can’t go into the lobby. This past week I went 3x and to my surprise it was not working. Im over it. I won’t waste my time no more Coming to this one. Then in a pinch and hurry I’m forced to use an out of network ATM and get charged $4.50 on top of the other teller’s ATM fee at the end of the month. Well if your ATM worked I wouldn’t have to use another one. Im losing time and money. Smh."

"If I could give it a zero star I would. This is the worst credit union in Michigan. I have been working on getting a home equity loan from them since March. Had to send in two applications and they finally denied me in august for excessive obligation in relation to income (I have 1 full time job, apparently that was too much for them to handle) and length of time account have been established (over the last 5 months I’ve been emailing them every two weeks asking what is my application status. Don’t even try calling the loan department. I tried for weeks on end and they just ask for you to leave a message which they will never respond to due to the whole office being on ‘vacation’. How do they expect for the CU to run of literally everyone is on vacation at the same time… for 5 freaking months!?!?! If you want a trust worthy RELIABLE CU go to anyone but this one. I’m saving you a half of year of your life with this one. And for anyone who is in the same shoes as me I am so sorry, don’t continue to bother these people even if you think the interest rate is a slamming deal. It’s not worth your time, you deserve better than this."