Zeal Credit Union 17250 Newburgh Road, Livonia, MI 48152

"Terrible customer service. Zeal was my first debit/credit card I opened. I was told over the phone by a call agent I cannot make payments over the phone. I moved 45 minutes away from the closest credit union. I will be making the trip this weekend to permanently close my accounts."

"I live 45 minutes from the nearest Zeal Credit union and I will always keep my account with them due to the incredible customer service I have always received. I have to say Emily Morss has stood far above the rest!!! She has been super responsive and helpful with every transaction and questions I’ve had. Zeal will always have my business due to the fact alone there are good people there always willing to help."

"Everyone here is great! Devon helped me out with my debt consolidation questions and applications and was so good I will only go where he is (which I hope is always here). I came back to get my car loan from him too, only person I trust to give me the correct information AND help me out. Love Zeal!"

"Super snotty phone call, after waiting 25 minutes on hold from a woman that needs to find a job not working with the public. Constantly taking over me, quoting regulations. She level let me get a word in, after I was told at a branch in Walled Lake they would call the bank to verify certified funds, no phone call was made as promised then, I get the disrespected business phone call in my life. I am a member I deserve some respect and to be treated like a customer, not a bother....."

"Opened a bank account here, since my previous bank I was having issues with them not releasing my payments for almost a week. Now this bank..turns out, someone like me who deals with checks, using the mobile deposit is a joke. Deposit on a business day, cannot get processed today! No, their policy is they will put it in a process pile TOMORROW, and release it to you TWO DAYS LATER. "Let me put your life on hold, so our policies can add additional strain on yours". A week into using this bank and I'm already closing it. I hope your doors close... You have to wonder how many of their employees actually use them. I'd bet very few. Edit: PNC Bank treats mobile check deposits the same way they treat as in person. Wish I would have done more homework (that's on me! Sorry for supporting a local company!)"