The UPS Store

"I shipped an ipad for my son on Feb 10. One week later, only a label was created and UPS never received the package. The employees were not cooperative and refused to help locate it. I went to the UPS center in Madison Heights and they told me that my package was never scanned anywhere outside this store and provided me with receipts documenting this. Going back to them, they had nothing to tell me apart from "file a claim". I don't have a word to describe this awful experience. I would seriously advise anyone to think twice before shipping anything of value through this store. A package lost like this, what an irresponsibility."

"Staff was very friendly and helpful, even with the chaos of the Christmas season around. A level of attention and customer service that generally doesn't exist anymore. Much appreciated. No more USPS for me"

"I came to this location to ship a pair of shoes. I bought a box from the girl working and she offered to package and ship, come to find out she stole my shoes and shipped an empty box. The store is no help in getting anything resolved. I’ve shipped thousands of items with ups and never had an employee take an item."

"I've been here on several occasions and never once have I had a bad experience, but today I feel like the service from Josh was just above and beyond. Great customer service and great attitude, which I count for even more considering it was the end of the day."

"I had the most beautiful and professional experience today while visiting UPS store. There were two young gentlemen Joshua Johnson and John Tebenske who were very polite, considerate and professional. I have never met so polite and helpful young people as these two ones. I went home so happy and satisfied with the services they offered and I had this feeling of being valuable because this two young gentlemen treated me with so much respect. I will find reasons to go back to USPS only because they offer the best services in the whole world. Regards, Cristina Ciora"