The UPS Store
1290 East Ireland Road, South Bend, IN 46614
Hours open
Monday:
8:00 AM - 6:30 PM
Tuesday:
8:00 AM - 6:30 PM
Wednesday:
8:00 AM - 6:30 PM
Thursday:
8:00 AM - 6:30 PM
Friday:
8:00 AM - 6:30 PM
Saturday:
8:30 AM - 3:00 PM
Sunday:
10:00 AM - 3:00 PM
Photos
Location & Phone number
1290 E Ireland Rd Suite V100, South Bend, IN 46614, United States
About the Business
The UPS Store at 1290 East Ireland Road in South Bend, Indiana is a one-stop shop for all your financial and shipping needs. Whether you need to send a package, print documents, or purchase packing supplies, this store has you covered. With friendly and knowledgeable staff ready to assist you, you can trust The UPS Store to provide reliable and convenient service for all your shipping and business needs.
Reviews
"The workers in this store have the worst customer service I have ever experienced. I came in the store to return an item. I didn’t have my return label printed and my package didn’t have a concealed container for shipping. Although this was how it came to me in plastic. On 2/12/24 @ 2:20pm. The cashier looked at the item and told me she can’t return it like that and that I needed a label. I explained to her calmly that’s how it came in plastic. She then calls the person behind her to explain to me why they can’t return it and how Amazon broke shipping policies. I looked at both workers and explained to them I am able to return the item they give an envelope and print the label. I had no problem paying for the required things for it to be shipped. As workers it’s your job to present the options to the customer. No one in this store came even close to doing so. If I didn’t already have prior knowledge of how things work, I would’ve had to go home with a package I didn’t need and couldn’t return according to your employees. As a person that has worked in customer service, this store is horrible and needs better management!"
"Would have been nice you were closed on Friday before I drove all the way there in the middle of a snow storm. Google showed you were open till 6:30pm I arrived before that. If you close early you should probably notify your customers so they know not to waste their time and gas."
"Utterly lied regarding pricing for notary. Didn't explain that $10 a pg ACTUALLY mean $20 per pg. Continued to lie the entire time! If the price is 20 due to needing to sign twice then say that! Not 10 per page. Never using this store again. FRAUDSTER!"
"I was at UPS store (Erskine area) @1:15 p.m. on June 27th. I just wanted to return the item and I asked this guy for help because I wasn’t sure how to do it. He literally said “I can’t help you with that” then he said “Next”! I thought that was rude, so I moved aside and tried to figure it out myself but no luck so I asked this young lady, Shayla and she knew exactly how to help me. It was quick! Thank you Shayla!!!"
"Maybe your guest service team should know how to do their job instead of getting mad at your guests and dramatically huffing. It is unacceptable in any form while handling a client to act in such way. John knows what he is talking about the younger white kid with black hair and glasses needs some customer service training and a name tag."
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