UPS Customer Center

"Terrible service at this location, they have an "any excuse not to deliver" mentality here. Had a package that needed signature and took a day off, no show. Tracking said they would deliver on Friday and I had someone to meet them, they came on Thursday instead. Note said they were gonna leave it at ups store for 2 weeks, 6 days later I get a call saying they were shipping it back tomorrow. I came home a day early on my vacation to get it. So they basically lied to me 3 times, cut short my vacation, and made me take a vacation day for no reason. I couldn't tell if it was incompetence, unproffessionalism or just business as usual, probably a little of all 3."

"If I could give zero stars, I would, UPS is refusing to deliver my packages and when I speak to customer representatives they keep promising things that never happen. So now I have 3 packages that UPS has, one of them I paid for second day and the next opportunity for them to deliver will make the delivery over 5 days late and they still most likely won't deliver them. UPS has stolen my packages and my money and at this point and no one over there will do anything about it."

"Useless UPS store. Cannot even organize their shipments. Always misplaces the package and have no clue on anything. Dumb place."

"Not sure why I was asked about a visit here as I've never been there. However, I was supposed to be there today though for a tour as I was going to work there for the holidays but wasn't able to finish the last of the "paper" work. Not sure why they couldn't just let me bring in what they needed instead of having a 2nd person send it to them. Weird application process. As far as what they do, I've never had issues with anything delivered by them"

"We have problems every time we expect a UPS delivery. They don't show up, get delivered to the wrong house, or, my favorite yet, lie and say that receiver was not home to accept delivery. I work from home, so I'm always available to accept deliveries! We have tried to resolve problems by calling the customer service line and visiting the local center. We have opened claims, none of which have ever been resolved satisfactorily. We never received the reimbursement they said we would get for a package they lost. We are currently waiting for a package to arrive today that has been delayed twice already. When I explored picking it up at UPS ourselves, they wanted to charge me $6 per box! Forget it. We will avoid UPS at all costs from now on. Meanwhile, FedEx and Amazon deliver to our house reliably every day."