Denoyer Brothers Moving & Storage 2920 Cass Road, Traverse City, MI 49684

"Needed to move several packed by owner boxes, as well as have someone pack tge glassware, plates, etc. plus move furniture and exercise equipment from northern Michigan to west Michigan but only had 5 days to do it. We contacted DeNoyer Brothers after reading some reviews online and inquired about the possibility. They sent an estimator out to look at the job and gave us a quote (that was very reasonable) we accepted and they did a fantastic job. “Tony” and his crew had us loaded up quickly and we met him the next morning at our destination. That went smoothly as well. I would highly recommend using DeNoyer Brother Movers for any job like this that is needed."

"The guys got my moms piano in her room along with a very heavy dresser. Pleased with the service. Used them before and now and will call them again. Thanks Denoyers!"

"Don't use Denoyer Bros. I want to warn you that they are not ethical in charging. They never told me that it was 125.00 just to drive to the house; when I questioned this, they said this was standard practice and I should have known. Then the two man crew went down to one man when one guy got injured. However, my bill was much higher than they quoted, as it reflected two men working for a longer time than was actually true. Finally, items were damaged in the move. The moving company on the other end of the move said that the original movers piled heavy boxes on light ones, causing damage. When I tried to claim damages, I learned they take no responsibility for the quality of their work. Lots of cat and mouse games. Avoid them."

"We used Denoyer Brothers for our move and had an AMAZING experience. We used their shipping container/POD service since there were 7 weeks lag between moving out of our old house and into our new house. They were incredibly prompt in delivering the storage container and picking it up for both the move out and move in! It's rare to find a company that is this punctual, and it was SO appreciated during a stressful time for people trying to move while working full time. They were super responsive to emails and the price was a great value! We'd HIGHLY recommend using Denoyer Brothers for your next move!"

"The worst moving experience that I've had, I don't recommend this company to anyone. The kids (teenagers? early 20 somethings?)they sent to move us, while nice enough, were careless and ended up breaking a number of my items based on how they carried them out of the house. They literally hadn't moved a dresser out the bedroom before they pried it apart in to pieces. Meanwhile, I've moved it several times myself without issue... I also paid them to package a number of more fragile items, like lamps, that ended up breaking based on how they wrapped, boxed, unloaded and stacked it in to a storage unit. I purchased insurance to help offset any potential damages during the move. But, the company gave me little to no direction on how to file a claim, other than sending me a blank form only AFTER I requested it even though they knew they had already broken things when loading the truck. They knew I was moving in to a storage unit, but didn't tell me that my claim would need to be filed before I moved it again. So somehow, I'm expected to sort through each box in a storage unit to be able to file a claim. But of course, that is not realistic before moving again, at which point they absolve themselves of responsibility for damage. By the time I had my things moved in to my home and unpacked everything, I file a claim when I've evaluated my property. After several weeks of no communication, I had to call and email the owner Steve for an update. He finally emails me to say they were denying my entire claim because it had been moved by someone else since they touched it. Okay, I can understand that -- I can't prove they broke the other stuff because it was moved again by another company (which I watched diligently handle every item with care). But, here's my REAL problem: Steve Denoyer (owner) was rude and completely dismissive. He could have been apologetic and understanding about the situation; a little grace and understanding would have gone a long way. But, instead he was defensive and arrogant. And in regards to the items his workers damaged and broke in my presence? Apparently, that is was the inherent risk of moving. I'm not even that mad about my stuff being broken, I'm more upset about how the whole process was handled. So, in summary, I have no confidence in this company at all from the owner all the way down. I can't recommend their business at all based on how the employees handled my property, and how the owner handles customer concerns."