Ace Hardware 4106 U.S. 31, Traverse City, MI 49684

"Always greet and helped. Staff is very knowledgeable."

"I rented a trailer from Ace Hardware in Traverse City. MI. I had car trouble and broke down and was not able to return the trailer on time. 10 minutes past return time I received a call in which the employee was rude an had zero concern for what may have happened. When we answered her call there was no, is there a problem, or what is happening. Her call began with, "this is uhaul you were supposed to have my trailer back by 10:45, where is it? We informed her we had car problems and the trailer is full and we are on our way to unload it. She responded, I have a reservation for the trailer and you must return it by 1:30. I explained the situation and she said you have a contract and must return it by 1:30. We explained that we would do our best. Less than 1 minute later she called and threatened us that we must have it back by 1:30. We asked if she would like us to unload our property on the road and return it. She responded " don't get an attitude with me" I responded that she had a bad attitude when we rented the trailer and that she was the one having an attitude today, as well. She then again told us we "had better have the trailer back by 1:30". I responded that I didn't know if she was just a disgruntled employee but that this isn't the correct way to handle this situation. She responded by hanging up. A half hour later another employee called to threaten again that we need to have the trailer back by 1:30. We then called corporate to complain and were told no that this isn't the way that they deal with this issue. Corporate then called Ace Hardware/Uhaul and they didn't answer her calls. She stated "I called two or three times and no body answers the phone." She put in notes to tell them to stop calling and harassing us. We explained that we completely understand because if it was us not getting our trailer reservation honored, we would be angry as well. But them attacking the other customer so that you now have two disgruntled customers probably isn't the best way to have handled this situation. I have been renting from Uhaul for 30 years and have never been late with a return or had any issues whatsoever. I have never received this kind of service from them and am surprised this is how this situation transpired."

"Was greeted when I walked in, told them what I was looking for, told me he aisle and someone helped me. That's customer service at its best!"

"Very friendly staff that are happy to help. It's a much more pleasant experience than big blue or orange tend to be. Fair prices and their jingle is accurate, they are the place with the helpful hardware folks."

"I start my day very early with work and planned my morning around getting parts at ace when they opened. There door says 7:30am and google maps says 7:30 am.. so why am I still waiting for someone to unlock the door and let me in.. it is now 7:56pm on a monday. And my day is now a half hour behind"