Delta Cargo 4537 Terminal Drive, South Bend, IN 46628

"This is the worst company ever! I came here to ship my sister's dog. My sister had to stay as an emergency and wanted her dog. I made the reservation, this place is one hour from me so there I go early to drive over there. Once I get the guy took everything and made the reservation then proceed to say. I don't think this is the proper car for the dog! I went to pet smart and the vet and both of them said it was perfect! But this guy didn't think so. He said come back tomorrow and do another reservation. I go back and drive one hour! I come back at 4am the next day! They were close. I called the 1800 number and they said that Delta will open at 4:30. Ok I waited.. it was 4:50am when finally someone (the same guy) got there to attend us! He said is going to be this much. So I am looking for my purse and I'm trying to look for my card and he says "we only have a minute or we will need to re-schedule!" I was like hello! I been here for 45 mins for someone to attend me and now you saying if I don't hurry up we will need to re-schedule the flight!! Ok so he proceed to charged me again (they still haven't refund the one from yesterday). H said ok you all set. I say ok finally! So I leave, I am paying the parking lot and proceed to the road and I get a call from him: "yes this is so and so from Delta, you need to come back, your dog is barking a lot and we can't have that". I said I just left and pay my parking lot! He said you need to come back. Here I go back! I got there he wasn't in the counter, the dog was fine! No barking or anything! I even took a video! Like what does he mean!? He said I apologize but we cannot ship the dog. She's barking every time someone gets closer and we cannot have that. I was like sir! All dogs bark! This is new to her! She is in a CAGE! He then proceed to cancel the trip so here I go back home driving one hour! I asked to speak to the manager and he said he is the manager!! What a joke! Never again! Please be aware! Rude people!"

"Well, at least it's not American."