The UPS Store 520 Butternut Drive, Holland, MI 49424

"I am on my second failed attempt to open a mail box at this location. The first time, was last week Saturday. I was told that the only person that can do it is here Monday through Friday, but that person would be here the following Saturday as well. I took time off of work so I could get this opened today, on Friday, when they said I would be able to. That person is not here. I understand that a notary is needed to process the paperwork and such (the store hasn't stated this, but it's not my first UPS mailbox... I'm a long term customer at various locations and I've now arrived here twice, prepared and ready, but they are not. I will be doing business elsewhere."

"The employees are always friendly no matter how busy it might be. This business gives true customer service."

"This store needs to work with their corporate offices to update their printing pick up times. Two times I came at the appropriate time to have to wait until the manager could (only) print after not getting the printing done before he left for the weekend causing a real headache on getting it done elsewhere. PS: I had a wonderful conversation with the manager this morning and they are working hard at fixing the problem with corporate. The store itself is staffed with really nice people and returns are done extremely well. I will change my review to a two rather than a one because it is about printing only."

"I drove 20 minutes to get here at 4:30 to see a sign they closed early. Frustrating. Other customers were also trying to do business during the hours posted and listed on google."

"Nice people at the counter at this location, very helpful when you’re physically in the store. I do have to say that it is not a good look to let 5+ calls go straight to voicemail and only answer once to hang up immediately without a word. There is this thing called PROFESSIONALISM and also a HOLD BUTTON. “Hi this is _____ at The UPS Store, can you please hold briefly?”"