Firestone Complete Auto Care

"Briarwood Firestone is a powerhouse. Lead by their manager Russ. I have 4 kids that drive now. My 16 year old son had 2 tires go bad, then had a blowout on the way to Firestone. My son took the wheel off, took it to Firestone, Russ got him in and out in no time. My son then went and put the tire back on his car, drove back to Firestone for the other 3 tires to be installed. Once again Russ got him right in and back out. It’s a good feeling knowing I can send my 16 year old son there and know he’s taken care of not taken advantage of. We live in Flat Rock, Mi. We still drive all the way to Ann Arbor due to the customer service I’ve been receiving for the past 10 years or so. All of the employees are incredible, due to the leadership and customer service their leader Russ provides to all of his customers. I cannot say enough good things about this store."

"Great service. Straight forward. Knew what my vehicle needed. I had dropped it off the night previously and when I called they were already looking at it. They also stayed in touch numerous times. Had the parts already in stock too. Couldn't be better."

"Great experience, only second time used so far, easily my go to now. Very happy w/ kindness, timeliness & pricing. I'm only giving a 9 out of 10 because I (my personal) position/view on anything is that there could always be something better unknown, and also in case people read reviews, I never trust 10's over and over, think a 9 reflects honesty and quality, not perfection. Very happy though! (Unless something bad happens too quickly haha)"

"We have used this Firestone in the past 12 years for alignment, tire repair and rotation. They have been helpful and always tried to work us in to the schedule. Last week I had an issue with the weight on a tire coming off and Steve quickly got me in and had it fixed. I appreciate this as most shops are not accommodating and understand about customer service."

"Dropped my truck off for an alignment today around 9:30, didn't have an appointment. I asked if they could squeeze it in for an alignment today if I could leave it until 5:30pm. They said not a problem, I got a call 50 minutes later saying it was good to go. That's an insane turn around time for a drop off. And that wasn't the best part. I asked if they could get my alignment to a specific value within the allowable factory specifications. The guy who did the alignment got it dead nuts on the mark perfect. Truck has never driven better. I'm totally satisfied with the results and the service. Corporate, give these fine folks a bonus. This store provided literally the most exemplary experience for a customer possible. Would give 10 stars if I could. They do more than alignments, too and with that display of efficiency, I'd certainly recommend that anyone reading this should feel confident in their ability to get your car squared away and back on the road."