Verizon

"I was fed up with Tmobile, so I came in to make the switch and get two new iPhone 14 Pro Max's. I owned my other phones, so the member who helped me figure everything out sold me on a promotion where if I trade in both phones, I'd get 2 new phones for free, as long as I signed up for the ultimate plans on both. He was very nice and seemed promising. He said it would take the first two months until the promotion would take effect; and that when it did- it would show on my bill every month as a "$29 credit" in the exact amount of the phone payment for both phones, so I waited. He said my bill should be about $155 including the autopay discount. I have it in his handwriting, and he wrote his personal phone number on the quote too, but I can't remember his name. It's been a year and a half now and my bill is $234/month WITHOUT autopay, going up to $242/month in March. When I called customer service about 6 months in, they said they couldn't find the promotion I was talking about, and that it didn't exist. Wish I would have shopped around more, didn't realize I was going to get scammed so hard, my payment is $70/month more than it was at Tmobile, and even their price was too high for my TWO phones."

"Great experience at this Verizon store. Trevor went above and beyond to get me into my new iPhone. I would recommend this place to anyone especially if Trevor is there to help you. He answered all my questions ( if you know me there is usually a lot). He set up my new iPhone which was a bit of a challenge since apple disabled my Apple ID and my old iPhone was an 8. Then he installed the screen protector like a pro (which he is). Definitely go see him."

"I had the amazing help ever & I am waiting on my new device to get sent here they had to order it I was trying to call at this Verizon to see if it got their & when I called the number it takes me to customer support or the Verizon customer service"

"You ripped me off by charging me for set up and go when the phones I purchased we not even taken out of the box. 3rd party store scammers. Go to a corporate Verizon store. Save money and a ton of hassle."

"Trevor was amazing and very helpful with getting my new phone. I am very satisfied with my experience and will be back again"