Northwood Kitchens 10240 East Cherry Bend Road, Traverse City, MI 49684

"PLEASE … check reviews for northwood kitchens….yelp, google, Better Business Bureau,"

"Stay away from Northwood Kitchens!! After paying $30k to Northwood Kitchens, we were told our cabinets had been ordered and paid for in December 2021. We experienced 8 months of being strung along with so many lies and excuses from Jenni Henderson, owner of Northwood Kitchens, as to the status of our cabinets. In all of those months, she was never able to provide proof (from the cabinet manufacturer) that our cabinets had indeed been ordered and paid for. We hired an attorney to get to the bottom of what was really going on with our kitchen order. Attorney sent a letter to Jenni Henderson, to which she never responded. We found out that our kitchen cabinets, counter top, sink and faucet had never been ordered or paid for and after learning we were not the only people scammed by Jenni Henderson, we were advised to pursue criminal action against her and Northwood Kitchens. We filed a report with Michigan State Police. We're grateful to have gone this route as we were fortunate enough to get all of our money back from Northwood Kitchens!! Do not do business with Northwood Kitchens!"

"Terrible service and follow through. We stopped in foundvtwo countertoos we were interested in and asked for estimates. After not hearing back on our estimate I called in to discover they had not started working on it, but promised they’d get it done and call us the next day. It has now been three weeks since my last contact and have not heard a word. Since they can’t get their act together to write a simple estimate, I would not trust them to complete the work in my home. Very bad customer service!"

"Wonderful service and great selection to choose from!"

"Cannot get there web page too open. However have not gone too store yet"