Walmart Auto Care Centers 33201 Van Dyke Avenue, Sterling Heights, MI 48312

"Poor customer service work on cars after taking mine and got no oil when it was supposed to be changed"

"Oil change issues. I Went in for an oil change, which I made an appointment for and I was told it was going to take about 30 minutes and I was next in line, there was no one in the area when i arrived no cars in the bay either. so I went and walked around the store I came back multiple times and they still had not done my oil change after 2 hours. Finally after complaining because I had to be somewhere the "ACC coach" went and got my car and pulled it into the bay and said he would personally make sure it got done right away from that point it took another hour to get my oil change done, they checked off all the boxes on the receipt saying they filled all my fluids and whatnot but I watched through the window and they didn't do anything but oil. I checked my fluids and nothing was filled, my oil light was not turned off. they did not know how to turn it off. So I had to sit in the parking lot and Google how to do it myself they also put down the wrong mileage for my vehicle now it shows that my vehicle has over 20,000 miles more than it does on the carfax report. And they still charged me full price after arguing for 30 more minutes they did a partial refund but it does not cover the time I lost and im going to lose dealing with the issues they created. Ive been trying to get a hold of the manager David who was supposed to call me back after 48 hours from the 17th still haven't heard anything. the customer service rep at 1-800 at Walmart basically forced the acc manager to give me a partial refund. This was ridiculous. Took almost 3 1/2 hours for a 30 minute oil change."

"Waited over 2 hours for my appointment for 2 tires. The next morning I happened to notice that they stripped all of my lug nuts. Still waiting to see if they will fix the issue but I can not get a hold of anyone at the store."

"Zero star if I could!!! Absolutely zero customer service, you can’t find someone who actually cares and have responsibility yo take care of customers…..go somewhere else…."

"Had my battery replaced and later realized they charged a $12 fee which should have not been charged because they kept my old battery. Service was fast and I have had no issues since. Reason for the 2 stars is because of the $12 fee. If I need to use this location again, will definitely look at my receipt prior to leaving."