AutoZone - Regional Office

"Ordered a thermostat and coolant to be same day delivered to my residence as per what I paid for. They claim that same day shipping is only to the store. I've used this service before and had parts delivered to My residence. They took my money online payment. And my stuff still hasn't showed up"

"I do not know who owns AutoZone in Farminton,MI but they need to fire the whole crew. I brought in a lug nut to have it sized up so I could buylug nut locks for my trailer.. I know there is a standard to measure lug nuts and the only thing the girl could say was that there are 1000 of lug nuts and she could not help me. Give me a break.what kind of morrons do you hire to run your stores. I went across the street Oh Reilieys and in ten minutes I had my locking lug nuts and cable lock for my spare. I do not believe your business"

"Don’t know what service is 3 year warranty battery made 2/20 has no warranty!!?? No help will never buy another battery from them again! Closed my business account will never go in again Ps a great battery place is bulbs and battery’s"

"The manager needs a lesson in customer service.The last 2 times ive gone to this location i was left to wait to make a purchase due to the employees chatting like cuatomers dont matter.I've been going to thia location for a long time and i noticed the customer service has gotten to the point i will no longer visit and spend my money in thia ao called establishment.Try hiring employees that want to help customers and stop promoting managers that dont care.O'REILLY'S IS MY ANSWER TO YOUR LACK OF CUSTOMER SERVICE! AN UNHAPPY EX CUSTOMER!"

"Not impressed with Auto Zone, I got a defective part, the manager gave me a hard time, asked me who installed it, I did, I'm a ASE Master Mechanic...for 25 years.. worked for Ford, GM, and Firestone. What annoys me, he wouldn't refund the part after I showed him the issue, he wanted to see where I bought the new one from...are you kidding me.,...I showed him...after a hard time, he refunded it..This is unacceptable...the part nearly ruined a 3-6k, rear end....as cv shaft was defective...... I showed him and he was rude, in East Pointe store...after 15 years of going there, I won't go again,.....to be treated this way...I hate to see what they do to non mechanics..."