Suburban Auto Parts

"Is this a real auto parts store? I would give them o stars. Ordered a part for my mercedes and paid with a credit card. Same day later I get email from them telling me "we having trouble verifying your order we need a valid photo id and utility bill". I mailed them emailed back with utility bill. 3 days later I get email we have cancelled your order and process a refund $....00." Deadbeats could have called if they have any issues with my credit card which I have never had any retail vendor ask for additional information to process internet order. Although I appreciate it if it's a routine thing for this place they SUCK! No excuse for cancelling an order without explanation!"

"They sent a wrong part for my MB GLS in February. I sent it back per their request but they never issued a refund (~$300). They got the part and kept my money. Multiple email exchanges where they claim the refund was issued via PayPal (I did not pay with PayPal) and edited responses. The bank cannot find any evidence of transaction, and they refuse to do anything with it. Complete scammers."

"I am updating my review to 3-stars from earlier today: There is still no one answering the phones, although they claim to be open 7x24. However my request was responded to and a credit is in process. I will be patient and assume folks are struggling due to covid. Previous review: I placed two separate orders with Suburban Auto Parts yesterday. Now I am very concerned. I tried to call to cancel one of the orders right after I realized I had ordered the part in error. There is no one answering the phones at any of their numbers. They have taken my money and all I can do now is wait for an online response to my request and emails."

"My $170 panoramic sunshade arrived bent. The paper thin cardboard box was ripped, torn, taped and re-taped again. You can imagine what it looked like. I think it was made to order so it wasn't very quick in getting here, so I was hoping for a safer delivery than what showed up."

"I placed an order with this company on April 21, 2020. They charged my credit card the same day, sent me the order number and supposedly the tracking number and I haven't heard from them since. I have called and sent an email and I have yet to get a response nor any type of notification. The postal service cannot even locate anything from them. Supposedly they're open 24 hours Monday through Sunday yet when I called again today I was told that they open at 7:00 a.m.Eastern time. I was calling at 3:42 CST."