Auto Pro - Troy

"Had a great experience here! Tried the dealer first and wasn’t able to get scheduled for a month. Got forwarded to automated messages every time. Called Auto Pro, got a response immediately and offered to inspect the vehicle for free. The facility is nice and clean. Was greeted by Huzaifa, who was super friendly and always had a smile on. They fixed my car in a day. Gave frequent updates via messages and phone calls. Pricing was fair. Huzaifa also gave me a free oil change since it’s my first visit. Overall would definitely return. Car is working great and won’t need to be serviced for a while. Highly recommend!"

"A repair shop I trust enough to recommend to anyone. I started coming here because of their oil change price, then when mine and my wife’s cars needed repairs. Honest and genuine, they treat your car like it’s their own and don’t try to oversell. My favorite part is they’re not afraid to take you in the back show you the repair or provide pictures via text. Transparency is key to trust and they excel."

"AJ and Huzaifa always treat me well and get me in and out pretty quickly thank you so much!! Super clean and always nice will always be back!!"

"This place is the best! I’ve been going to Auto Pro for years, and you will always find a professional, kind, and knowledgeable technician. From the first phone call to showing you the parts on the car-they explain to you what is going on in a relatable way-and I know nothing about cars. The repair costs are more than reasonable coupons are available. Customer service is beyond what could be expected. It’s the little things like a clean bathroom and waiting room, the place smells good, and kind smiles from the workers. I brought my kids once and AJ brought out chocolate chip cookies for them. As a whole, they truly care about their customers and it is consistently like this with each visit. Highly recommended!"

"Let me tell you my experience with this car shop. I took my car there to fix the window controls due to an electronic problem. I got there and I was told there will be a $160 fee to check the car which will go towards the repair fees. After they got done checking my car I was forced to pay half of my invoice in order for them to order the part although nothing was repaired in my car. I argued with the cashier why i had to pay half of the invoice for a part to come in when there was no sign that stated i had to. I just didn’t bother until I went to my car. I noticed there was dents on the door panel. It didn’t bother me until I got a call a week later for me to come in and get my car fixed. So I didn’t hesitate to take a picture of my car door before I came in which my lawyer has. After the repair, the cashier gives me a different credit company which is called “Snap Finance(untrusted credit line)” which was different from the first credit company on the day I got my car looked into. I also got charged the $160 and apparently he was doing me “favor” by not charging me another $200 for the wire replacements which he never mentioned from the start. And before i called to make sure the price, he said it would come to $406 but when i got there i paid a total of $600. I also confronted the manager and the technician about this repair problem. After I showed the pictures to the manager of the before and after repair. The manager said he would order me a new part to get it fixed. After two weeks later, I haven’t got a single phone call to get my car fixed. I had to call again but apparently the manager “moved” to a different location. After i spoke to the new manager named AJ, and he said he would contact the old manager about this situation. I still haven’t gotten any information till this day. It’s been 3 weeks now and this company hasn’t said a word to me. Don’t worry, they will hear from me soon. Update: I've spoken to the owner Zain about this whole situation. He took credibility for the actions of what happened in his business. He was able to replace the part that was damaged. He also accommodated for both of my kids on their birthday by buying them a bounce house for a day. The owner was a down to earth man who cared for his business and his customers. AJ the manager also contacted me and accompanied me throughout the process and repair. Snap Finance also got ahold of me about my credit situation and was able to resolve the problem."