Southgate Honda Service Center

"I recently purchased a new Honda CRV from Southgate Honda. Corey Berge, my sales consultant, was AWESOME. He was very knowledgeable, professional, helpful, patient, and kind. It was a pleasure to work with him and I would highly recommend him."

"I went to change the oil at this place to my CRV. I think they left the Front Engine Splash Shield not well tightened or didn't put all screws then, It has fallen while I was driving on the high way travelling to Texas. I contacted them ( Cody ) through a friend of mine and He was very supportive. He gave me another one. I'd advise everybody who will do oil change to check on your car before your leave the service center to make sure the oil has been changed the splash is well tightened with all the screws in it. the tire rotation is done and all the services listed in the report are perfect. Thanks Cody for your help."

"I usually have good service especially with Sami but he wasn’t there and they really dropped the ball this time. I called Tuesday to see if they had a tire since I had a flat and I have the rim and tire package. The guy said his system was down but he was going to go and take a look. He said that they did have a tire in stock there and that I could come right over and they would take care of it for me. I got there 10 minutes later and sat there for almost 2 hours just for them to tell me oh yeah sorry we don’t have one and we have to order it and will call you tomorrow morning when it comes in and it’s $209.00. They never even put my info into the computer. I called at noon and left a message and didn’t hear anything back so I called again at 3:30 and was told that the tire was never ordered because again the system was down and that he would just go ahead and order it right now. so had I not have called to ask, it never would have gotten ordered. I’ve been driving around with the donut on since early Tuesday morning and now can’t get it off until Friday."

"They are really making some positive changes here. Now the service number brings you to a receptionist in the department that takes your information and schedules your appointment, instead of a centralized call center that directs you to the service dept where you may or may not get through. We were able to get a same day appointment for oil change and other recommended service as well as a nail in a tire. We waited in the lobby and the service manager Sami offered my toddler a donut and made sure to keep us updated on the status of our vehicle. We were in and out quickly. Thank you!"