The Home Depot 545 South Telegraph Road, Pontiac, MI 48341

"Home Depot is what you expect a big box, home improvement store to be. Tools, they got em! Wood, they got it! Dirt, you bet! It's got everything but lacks the charm of a good old hardware store."

"Nice workers, but I feel sometimes walking up to cash out your materials, I feel like I'm looked at if I'm stealing things. Maybe go back to cashing your custmers out that's what there getting paid for especially one worker in Pontiac.That really aggravates me I'm truly not that."

"This is the worst store and management, if there is no star I would give that. I ordered 21 doors and I was told the day of promised shipping that they will be delayed 1-month; and then I was given a new date for shipping and that date did not come through. They told me the shipment should arrive to my site first thing in the morning between 8-12 and no one showed up and I no one answers the phone. I wasted days waiting for this lousy service. The delay costed me a lot beside the pain and aggravation and when talking to management they are no help at all; they drop the calls left and right!. The worst I have ever seen and I will never order anything from home depot after this type of service. TERRIBLE!"

"Previous experience included for context. A few years back, we decided to get all new kitchen appliances. Went to this Home Depot and bought them. The day scheduled for delivery, 2 guys show up in a box truck with cardboard duct tapped over the signs on the doors and they bring in the stove and fridge. They refuse to take the old ones and won't plug them in or push them back against the walls. 3 weeks later, same guys show up with the dishwasher, same deal. Won't install it and won't take the old one. Our clothes dryer broke last weekend, we (my wife) decided to give HD another chance, I went in and spoke with an old high school friend who was working there. Ordered the dryer, scheduled delivery after stating my concerns from previous experiences. Today, I get a call 30 minutes before they are supposed to be there saying I had to move the old dryer out of their way. I said they were supposed to take the old one, they said that was "someone else who comes behind us" and said they would not be taking the old one. I asked about installation and after a 30 second pause, he stated yes, they would be installing it. They arrived 45 minutes later and same truck, same 2 guys, same cardboard. One guy comes in, looks at our 3-prong 220 line we had installed by an electrician 13 years ago when our gas dryer dies, and declares, "This is the wrong 3-prong 220 line. I can't install it. I can leave it here and YOU can install it if you want." I refused delivery and went to tell the manager at HD about it. I was told several times she was not available in-person, and then I called from eating lunch 3 times to be told she wasn't available. AVOID THIS LOCATION AND THEIR DELIVERY AT ALL COST!!!!!!!!!!!!!"

"Sometimes this Home Depot can be a little sketchy, just make sure you go during the day, or at least before it gets dark. I needed help with some simple plumbing issues and the gentleman that helped me was fantastic! I believe his name was Marvin? Very knowledgeable, helpful, kind and professional. Actually, most of the staff at this Home Depot are very nice and helpful."