Walmart Auto Care Centers 501 North 9th Street, Kalamazoo, MI 49009

"Had a 1pm appointment for a oil change. Checked in at 1:03pm. Told it would take 40 minutes. Waited till 2:56pm to get text that work started. Work completed at 3:37pm. oil change was incredibly slow. Several of the services listed as part of the oil change were outright skipped, as I have one bad rear turn signal but the paperwork lists it as "good". The vacuuming and window cleaning are listed as "declined". I'm unsure of just how much they skipped, they at least did change the oil, as I double checked it in the parking lot. On the whole, avoid."

"Every single time i go here the short lady who I believe is the manager is mean to me, maybe the name Ashley. She’s turned me down getting an oil change twice because she’s pissed about something else. I will say that I did go in at 5:30 which is late, but I was told that I could get it done over the phone by someone else at that time. When I went in, I walk in and she snaps “CAN I HELP YOU” and I said I would like an oil change if possible and she gave a snippy response that was way longer than it should’ve been. I get being stressed and upset, but you can nicely tell someone to come back another day without ruining their mood as well."

"Great service and staff. I had lightbulbs changed, and a headlight restoration done on our car and it turned out great. Nice experience overall and highly recommend them."

"Usually I don't even make an appointment to get a new tire; I just walk in and they have always had the tire I needed. I have always had good service at Walmart (albeit I haven't been to this location in years). They were very busy this weekend, so I made an appointment. Finally, at the store, I was told bluntly, rudely, and without a shred of mercy that it was I who made the mistake of not scheduling the appointment correctly. I am pretty confident this is not at all what happened, but I was told that perhaps it canceled automatically because they did not have the tire I needed in stock. No email for that. To the disrespectful young woman who treated me in this undignified manner for no fault of mine, it is only justice that you in return will be treated disrespectfully by a rude customer, of which there is a vast army, and few of them will be as patient as I was. Perhaps then you will learn that your job is not for the sake of entertainment."