Firestone Complete Auto Care

"If zero was an option, I would give it. My 18 yr old daughter was stranded with 3 flat tires and had her car towed to this location. They tried to tell she needed new struts, tried to charge her over $1000 for new rims (had to ship them from TN?), and $900 for new tires, AND attempted to tack on the warranty for the tires without telling her about it. Needless to say, we had the car towed to RNR who were very transparent, the struts had no damage, and they got her new tires and rims for $900 total and had her fixed up in a matter of hours. As a parent you hope that a business wouldn't try to take advantage of your child when they are in a bind, but unfortunately it still exists."

"Awesome job! The workers were nice and helpful. Plus my tires were changed fast and affordable."

"I will NEVER go to any Firestone ever again. I had a 1 o'clock appointment to have my tires replaced and did not leave until 5:10. They told me at 5 o'clock that they had just started on my car. I will say, they gave me a $65 discount, but that doesn't make up for my FOUR HOUR wait. I understand being short-staffed, but there's no excuse for my experience."

"I guess I should have read the reviews before booking my appointment. I dropped off the car, told them I would wait nearby (not a drop off), walked around for 2 hrs waiting for a call and came back to find out they hadn’t even looked at it yet. I was told everyone had an appointment. Apparently the appointments don’t mean a thing and there is no way they can estimate the wait time and 2 hours should be reasonable. Here is a suggested script for training purposes. “Hello, yes I see you have a 3:00 appointment, and we appreciate you setting that up online. However we are short staffed, had some complicated repairs, messed up the schedule, etc. and have several cars ahead of you. It’s going to be at least 2 hrs before we can get your car diagnosed. Would you still like to wait, bring it back in a couple of hours, or make a new appointment for tomorrow? I just want to make sure you are aware so you don’t mistakenly think we can get this fixed today. We really appreciate your business and we’re gonna also give you 20% off the service for the inconvenience.” If I’d been given this information I could have altered my plans and maybe had someone come to pick me up and leave it. Mistakes happen but don’t just act like I’m unreasonable for thinking 2 hrs after the appointment is reasonable to get the car looked at."