Monro Auto Service and Tire Centers

"Had them replace tires and take a look at a squeaky belt. I have gotten my car fixed here in the past and had 0 issues with them. On this occasion, before even calling me to ask if they could put anything on the belt, the tech put on way to much belt dressing on my serpentine belt causing it to completely melt and ruin my tensioner pulleys and now I have to get them replaced. Employees were very kind and apologetic for their wrong doing and admitted they shouldn't have put the conditioner, let alone that much conditioner, on the belt. I had talked to the manager and stated how the tech was wrong to do that, manager insisted it was not an issue on his employee when it indeed was. Don't expect an apology at the bare minimum from the manager either for them messing up your car. The pulleys on my tensioner are completely fried from the amount of belt conditioner that was added and the part needs to be replace now on top of other issues. Employees were kinder to the customers than the manager was despite his employee being in the wrong. The customer service agent at the front desk deserves a raise for being the most helpful person there. I'm not as much upset about the belt, but more so how the manager couldn't even acknowledge that his shop messed up and shouldn't have done that. Wouldn't recommend this place for anything beyond a basic tire fix, even then, you can go somewhere else cheaper."

"After having my brakes repaired, I drove about 5 miles after leaving the shop when the traction light and the engine light came on. Coincidence? Went back to the shop and that's what they tried to tell me! Amazing! Don't go there, ever!"

"I really appreciate all the brothers who work here. They are very professional and fast. Great work for every piece, and especially Chris is very professional and amazing guy. Thank you for changing my exhust. Thank you to all the mechanics who upgraded my car!"

"The best place to get your car fixed. Prices are the most reasonable around the area, they did a wonderful job on my boyfriend's car. Chris, the front desk guy, was very warm and welcoming, helped us a lot, and was always available to answer our questions. The staff was being professional and handled our car with great care and we are very sure to recommend them to our friends. Thank you for your service!"

"I returned to have more service because my initial visit was just exceptional. Today, new face but same outstanding service. Chris greeted me with a smile and he was absolutely wonderful. My car was ready quickly and I am confident about the quality of service I received. I HIGHLY recommend this location."