LaFontaine Lincoln Grand Rapids Wholesale Parts

"I spend around $10k a month with this place and they do a great job.. I see a lot of these other reviews bashing them, but I ask you this.. Try giving a foreign parts dealer a call and see if they even call you back or answer the phone!!!!!"

"Parts received in excellent condition but there were some pitfalls Firstly the mode of communication wasn't appropriate. The responses to the emails sent was poor. In their site weight of each part wasn't mentioned The shipping price was massive it was quoted 20 dollars then jumped to 399 without notice. All the above concerns made me think to stop dealing with their products /buying their products"

"My order took a few weeks to be delivered. It wasn't shipped out until after i called to nag them. The part i received was not for my vehicle. This is despite providing them my VIN and their website showing the part number shipped was for my vehicle. After a week of phone tag, they confirmed the error is on their website. I called every week for over a month and despite the promises, they never sent an RMA or return shipping label. Everytime i call, the "parts manager" is out of the office and rarely returns calls. They never reply to emails. If you need the right part or even just customer service, try someone else."

"I don’t normally review, but I have to on this experience. I had ordered parts and one part was waiting to arrive so that they can ship. They said the next day that part will arrive and then they can ship that following day. Week and a half goes by not one email from them I called to check up on them and they said Yep everything‘s here we can ship it. I have received my parts and two of them are heavily damaged due to lack of their boxing procedure. They didn’t seem too concerned however advised me they will email me a return label. Seven hours later I figured they would email me the label prior to them closing, but they did not. I called twice to see if they would hurry, but they did not. I will try to go tomorrow."

"Do not buy from these people if you need what you order. I paid overnight shipping on Monday evening for a part I needed, it is Friday and I have no part. The employees were of zero help and unwilling to offer any assistance. They simply do not care. Low prices are irrelevant if your parts are not delivered when promised. Places of business that operate like this with no regard for their customers should prompt Google to institute a ZERO star review, one star is too much."