Geek Squad,

6502 Grape Rd Suite 900, Mishawaka, IN 46545, United States

"My MacBook key popped out. Went to repair it to fit it back. Guy said that I'd have to replace the whole keyboard case."

"You have to make an appointment for everything. They made me pay just to tell me that my tv screen can't be fixed."

"Never got to the Geek Squad. Third day in a row trying to get help from geek squad at home. Keep getting passed from one service person to next and cut off before I get to them. Signed up for Delivery and setup on new smart tv with techs but did not get. Best Buy too busy so it was a subcontractor to do the delivery. Guess I will have to go get in the store and try."

"Geek Squad literally destroyed my phone changing a battery. And they had the phone for over an hour and a half before they told me they wrecked it. For brevity I won't share the entire, frustrating incident but there were two trips back and forth between the Apple Store and Best Buy, who's Geek Squad insisted the Apple Store would swap out the phone with a new one. Apple Store says they never do this and couldn't unless Best Buy paid for the phone on the spot. So, the phone I need to properly communicate with my work team is destroyed, the loaner phone is not receiving text messages, and this particular Best Buy is not accepting phone calls so I can't even find out when my new phone will be at the store. I feel that they did not do enough to fix the situation caused by their "technician" and should have done whatever needed to be done to replace my iPhone with a new one that day. I've been a loyal customer for decades, and while I'm sure other people spend larger amounts of money, all of our electronics, game systems and small household appliances have been purchased from here. Needless to say I will not be shopping at Best Buy anymore. Photo shared by Apple Store when they opened my phone, which they said Best Buy handed to me in an unsafe and hazardous condition."

"The staff was nice however completely unhelpful. They barely even looked at the computer before sending it off to get "fixed" only to have it shipped back within a week saying that my four year old computer was too old to find parts for. They could not even tell me what the problem with the computer was. I was able to conclude that the problem was the DC jack and found the part online in about 2 minuets. Also, the client description of the problem that was written on my reciept did not reflect the actual description I gave of the problem. I feel that I've been ripped off the $35 fee to ship the computer to get "fixed" and will not be returning to this store. I think they thought they could easily trick me into buying a new computer."