Geek Squad
About the Business
Geek Squad is a technology institution located at 5425 Harvey Street, Muskegon, Michigan, United States. Our Geek Squad Agents are expert technicians ready to assist with any technology issues you may encounter. Whether you bring your tech to us or schedule an in-home appointment, we offer a wide range of services including installation, repair, and support for all your tech needs.
Our Total Tech Support membership is dedicated to supporting all the technology in your home, regardless of where you purchased it. Our In-Home Advisor can visit your home to provide personalized recommendations for adding new tech or appliances. We also offer services such as phone repair, Apple repair, computer and tablet setup, TV mounting and repair, smart home installation, appliance repair, and more.
Geek Squad Agents are available 24/7, 365 days a year to provide expert repair, installation, and setup services for a variety of products including computers, appliances, TVs, car electronics, cameras, and gaming consoles. We also offer Geek Squad Protection to ensure your tech stays working like new beyond the manufacturer's warranty.
Visit your nearest Best Buy store for an in-store consultation with a Geek Squad Agent to discuss any questions or concerns you may have about your product. Let Geek Squad help you get the most out of your technology and keep you up-to-date on the latest innovations.
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Location & Phone number
5425 Harvey St, Muskegon, MI 49444, United States
Hours open
Monday:
10:00 AM - 8:00 PM
Tuesday:
10:00 AM - 8:00 PM
Wednesday:
10:00 AM - 8:00 PM
Thursday:
10:00 AM - 8:00 PM
Friday:
10:00 AM - 8:00 PM
Saturday:
10:00 AM - 8:00 PM
Sunday:
11:00 AM - 7:00 PM
Reviews
"It did take almost a week to get them out. However, they were very careful not to track in anything from outside. Also, after telling me that the TV couldn't be repaired, they looked up equivalent ones that were on sale."
"I have had two schedule delivery appointments. I had to leave work on both days only for the delivery driver to never attempt to make the delivery. They keep offering to reschedule stating no one was home. There are cameras around my home and ring doorbells at every entry. Geek Squad Bryan never showed up on any scheduled date. I still don’t have my appliance and they are trying to reschedule me now. 0/10 DO NOT RECOMMEND!"
"Bought a brand new washing machine with warranty and at malfunction after 6 month. Try to set up appointment through Geek Squad to have someone look at it nobody ever showed up called they have no record of anything totally waste of my time. Throwing the brand new washing machine out to the curb and going to a local appliance store to do my shopping for now on"
"The geek squad employee that "helped me" was a bit narcissistic. He did a great job of making me feel stupid. After all that, I didn't end up getting my phone fixed and he took my screen protector off without having the replacement in store. I left with a naked phone and am having troubles getting the lifetime replacement actually sent to my house."
"If you get a insurance plan, Its a joke. I was told I would have to pay more than my phone was worth to get it replaced, I bought it for $50 after they messed up on my original phone when it was about $110 with no discounts, I thought that was awesome! Then I dropped my phone and went to use the plan and was told it would be almost $50 to replace it and they wont even attempt to repair it. I will never buy a geek squad plan again, waste of my time and money. I get why a deductible has to be charged (New phone comes out, and an "Accident" happens, Rendering the old phone unrepairable and then someone gets a nice new phone for just about nothing .) but please bring it up when buying the plan."
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