The Home Depot

"Do not buy their Mohawk flooring. The warranty that comes with it requires you clean the carpet professionally annually. This is abrasive and takes the manufacturer’s protectant off it leaving it more susceptible to wear and stains. Then they won’t honor the warranty when it is in high traffic areas. It seems useless to have a wear warranty in a low traffic area. Also, Mohawk refuses communication with the consumer. Their position is Home Depot is their customer, not the consumer. I would have been better off not to pay for the cleanings and put my money toward new carpet every 10 years."

"Staff at the service counter was incredibly rude. Too busy chatting with each other to notice they floor model tool chest they tried to give us was broken, or care to help us with a new product. Wish I would have gotten the young ladies' name, in the tool department, that ended up helping us get a new product instead of the broken floor model the service desk tried to give us."

"One of the best shopping experiences I've ever had. Multiple employees were exceptionally kind and helpful, and Becky was wonderful with helping me at the checkout and around the store. Will be back in the future!"

"Title: Frustrating Policies for Good Customer Experience Review: As a loyal customer of Home Depot, who spends a substantial amount of $100,000 annually, I must express my disappointment with the unfriendly customer policies I experienced during my recent visit. Allow me to recount my frustrating encounter. Arriving at the store with my car, I had a shopping list worth approximately $700. I approached the cashier, hoping to pay for the merchandise I wanted to take with me and return later with a truck to pick up the larger items. However, I was met with the response, "We can't hold even if I pay for it in advance. your order because some of it is on sale." I suggested paying for the items immediately, but they still declined. This rigid policy seems unnecessary, as I was more than willing to ensure the store receives payment in advance. Continuing my shopping, I found a dishwasher displayed on the floor. Eager to make the purchase, I asked if they could retrieve it for me. To my dismay, they stated that I would have to wait 15-20 minutes for assistance. I proposed a simple solution, explaining that I only needed a few minutes to tend to something in the store and return shortly. It seemed logical to allow me to proceed, as I had already paid for the dishwasher. However, their response was that I must stay and wait, disregarding the fact that the item was fully paid for and could have easily been secured behind the desk. These customer policies, or lack thereof, left a sour taste in my mouth. As a loyal and valuable customer, I expected a more accommodating and customer-centric approach. It is disheartening when a store of Home Depot's stature fails to prioritize the needs and convenience of their clientele. I believe it is in Home Depot's best interest to review and improve these policies to enhance the overall customer experience. It is crucial to consider that efficient and flexible arrangements, particularly for large purchases, can significantly contribute to customer satisfaction and loyalty. I hope my feedback helps drive positive change and encourages Home Depot to re-evaluate its unfriendly customer policies. Despite these frustrations, I must recognize the store's wide selection of products and knowledgeable staff, which have often been instrumental in making my previous visits worthwhile. I hope that Home Depot will take this feedback constructively and work towards creating an even more customer-friendly environment in the future.."

"Literally if I could give a zero I would. Terrible customer service and delivery service. Paid almost $200 extra for items to be delivered and set in my home 2 different times and each time they set all my stuff outside and didnt even knock on my door, and the second time i made sure i was home and to catch them and make sure they do the job i paid for and they refused to bring it inside and left all long boards of wood and drywall outside and no help to carry it in. Definitely not going to shop at this home depot for my company again."