Verizon

"The sales rep opened a new line on my account without permission. I called the store to fix the issue and was told they were busy and that someone would call me later. They neglected to tell me I could call Verizon corporate and fix the issue. This is important because Verizon corporate told me that had I waited I would have been stuck with the new line and new, higher bill. Consequently, I created a formal complaint against Russell cellular with Verizon corporate. And further still, I made a formal complaint against Russell cellular with the FCC. Note: Prior to my complaint with the FCC, I tried contacting Russell cellular to talk about what happened. Their corporate office went straight to voicemail even though I called within business hours. So I called the store and was unable to speak with a management level employee. That's a total of 3 different phone calls to Russell cellular where I was unable to speak with an employee that had the appropriate authority to fix the problem they created."

"Excellent customer service! Autumn and Kevin were friendly, patient (with my many questions...) and professional! All of my questions were answered and my phone needs met. We are fortunate to have such a quality store in our area! I highly recommend them."

"I came to this place about 4 months ago. Switch from straight talk. Have regrets about it ever since. Bill was supposed to be around $240 a month. I am paying double that for three phone and Service. I’ve had nothing but problems since the day I signed up. I have spoke with customer service through Verizon multiple times and have gotten nowhere on getting my bill fixed. I have wasted my time and went back to the store multiple times and keep getting reassured that my account is going to be fixed even told it was going to take 15 to 20 minutes to fill out a piece of paper to fix their mistake. Here we are almost 4 months later they still haven’t kept their word and haven’t fixed their mistake I’m still paying for that mistake. And because it’s a third-party company there’s not a whole lot Verizon can do. I have spoke with this reassuring manager at the store multiple times and he reassures me and gives me his word every time yet nothings changed. I don’t recommend anyone go here. Think I might get a lawyer and see about getting out of this contract that Kevin store manager had me sign. And maybe suing that store."

"Kevin spent a lot of time getting our phones set up and we got a good deal on a new IPhone. Follow services have been dismal. One staff member refused to help me after I waited for 50 minutes. No exaggerating."

"This issue has been taken care of thanks to the District manager and customer service (when you can get to someone) My fiance started service in September we had a phone for 3 days and returned it within the 14 day worry free the manager did not process the return correctly told to me by customer service I have been in contact with customer service and the manager and have also had stuff sent to the District manager and it still hasn't been taken care of. Customer service says it needs to be taken care of by the manager or district manager. I will leave this review up until this is resolved after Christmas I will be contacting Bbb and a lawyer since this phone was returned and resold by the store manager it has basically been stolen from us"