Dunkin' 3980 John R Street, Detroit, MI 48201

"On January 21, 2024, at @11:32 AM, not a good experience at the DMC Dunkin. The service was at its peak of awfulness. The barista was on the phone during my order with her speakerphone, BLARING while speaking in her native tongue to a family member. Me being an Indigenous American, college educated and unbeknownst to her, I speak ten different languages, which includes her tongue. I'll say…mind your speech, Miss Lady! People are listening and this is not a good look."

"The place was dirty at 9:30 in the morning. I'm talking about the food display cases, floors, tables... come on guys clean them. Coffee was good, the donut was old, and they had only 2 muffins the one they gave us was hard as a rock. How old could it have been. Dunkin, I love you but please!!!"

"Y’all are absolutely trash, I’ve been getting Dunkin matcha lattes from the highland park location and they do a great job with my drink every time. DoorDash recently changed the locating to this one and y’all ducking suck! I just got an image from my dasher and my cup is half way full, not to mention getting everything BUT a MATCHA Latte and it was all disgusting, go to turn a hobby into a career or something call y’all clearly hate y’all jobs."

"I came in on Christmas Eve and it was one young lady working there. She was very well spoken, vibrant, enthused, and remarkably funny. Before I could even get to the cash register she greeted me with small chatter and asked were I prepared for Christmas. As I began to give her my order she began to get get the expresso machine prepared because I inquired about a latte. I ordered a sandwich and a donut as well. Everything was prepared and fresh before I could even give her money to pay. Safe to say, the order was quick & efficient. And the visit was pleasant. The store was cleaned well too! It smelled very “fresh” when I walked in. Good Staff!"

"Worked a 16 hr shift and wanted a coffee and a bagel. However when I got my “microwaved oven” crossaint with cheese, it was super cold. I always check my food b4 leaving, and especially after spending $14 dollars in Dunkin’ Donuts. It was no1 in the store but myself and a gentleman who only purchased a donut. I proceeded to the counter, and of course typical rude behavior from the staff. Ms DAISHA EMPLOYEE #463007 said that she’s not helping me because I was rude for not wanting to eat a raw and undercooked sandwich & wanting my sandwich reheated or remade. She then proceeded to say I will give you your my money back, after I said I just twice I want my sandwich. She goes off saying she’s the only one working and I said “I see that and I’m the only one in the store” mind you I was just there yesterday and a young lady with glasses was working by herself and had 6 ppl waiting and had no issue with my sandwich then. I understand places are understaffed across the world, but it’s no reason for ppl to be treated rudely as I was this morning. These young workers really need to learn how to handle customers when and if under pressure. Otherwise don’t take on a job that may be to much for you. Myself and others work in healthcare and work long hours,spend money and frequent these places everyday for a quick breakfast or coffee when we’re unable to do so at the time. I will never spend another penny in this rude store again especially when Ms DAISHA the worker can’t handle a simple crossaint and cheese sandwich that my 2 year niece can make for me in her easy bake oven! I usually go to Starbucks down the hall where you’re treated with respect and and receive great customer svc even when it’s 1 employee. Dunkin you guys need to step your game up with better trained and respectful staff, because one bad apple can ruin it for all such as the one I had a bad experience with!"