Dunkin'

"The man who helped me was rude, he closed the window on me and walked away when I was trying to ask if my drink had caffeine it. I think he was annoyed with me asking to have my drink blended before pulling up. A lot of space left in the cup too."

"Went through the drive thru for some ice coffee and noticed about 15-20 plastic cups filled with about an inch of black liquid. Had my partner who was driving ask them what was in the cups. Employee confirmed that they are pre made espresso shots then he said “it’s for when we are busy”. I want it noted that we were there at 8am on a Saturday and there was no one inside and no one infront or behind us in the drive thru. Who knows how long those shots have been there just ready and sitting. I could see no markings on them either (granted it was through the drive thru window but still). I’ve worked for multiple coffee shots and espresso shots need to be mixed within 30 seconds with something or they’re considered expired. Also it only takes about 15 seconds to pull 2 espresso shots so why even cut this corner? Also…. Think about the fact they poured hot espresso shots directly into plastic cups with no ice or anything. If they’re cutting corners on a 15 second procedure, where else are they cutting corners? I highly recommend going to Biggby just down 14 mile over this place."

"If I have to yell "hello?" at the counter to see if anybody's working, you have no customer service. If you are "sold out" of all your seasonal items by 8:30AM, you didn't make enough product. There is no reason to pretend Dunkin' has any storefronts anymore. Just close the retail space and make this a drive-thru only. It's pretty much what it is anyway."

"Probably the worst fast food establishment I've ever been to. I've been to some rough places. I can handle people that might not communicate perfectly as long as they care a little. Here they don't care at all. Not just one employee or over a few months but this place has been consistently terrible for years. Do yourself a favor and find the next closest Dunkin. I've finally given up after giving them way too many chances."

"They “lose your order” despite having confirmation from the store and my credit card company. Instead of remedying the situation they told me I had to pay again and call my credit card company… this was a simple $3 transaction, but I had used points so all those would be lost. I’m not going to jump through hoops and reorder from the same system that lost my money the first time. I’ll just go to Starbucks where they would have fixed this immediately"