Luxi Nails & Spa 5462 Gull Road, Kalamazoo, MI 49048

"Absolutely fantastic experience. Typically nail salons don’t stand out to me, however, my experience here today was great. I got a pedicure and manicure, and they nailed all of it. They were polite, took their time and made it a super relaxing experience. I came in extremely stressed out about work and this was exactly what I needed. Thank you so much for your great service."

"My wonderful nail technician was so kind and did the most pampered pedicure. The deluxe pedicure comes with everything you need at such a good price. It always smells and looks clean in there too. If you live on the east side of Kalamazoo or want a change in venue, then I recommend this shop. I've been here about 6 times now for pedicures, but this last experience was superb!!"

"Amazing service and very quick! Kim did an amazing job on my full set. She’s very understanding and so kind! Will definitely be back. Thank you again!!"

"AVOID THIS PLACE!! We went in (3 of us) for 2 full sets, 1 dip with added length, and 3 pedicures. Starting with our pedicures. The guys were extremely rough, to the point I almost point blank asked him to let go of my toe. My friend will have to use a pumice stone at home, because he barely softened her feet. Then the manicures. AWFUL. My friend and I got dip. They’re the bumpiest, chunkiest, ugliest nails I have ever seen. My daughters turned out decent. She had the older female that works there. So I guess if you do decide to give them a try. Request her only. $195 seems absurd for 2 manicures & 2 pedicures. After their “10%” discount. Especially when such low quality. Their board does not reflect the pricing the lady just types randomly into the calculator, vs using the REGISTER THAT ACCURATELY ADDS UP SERVICES. They just rushed the entire time, and made us feel very uncomfortable with the obvious grunts and irritating energy they put off."

"The wait time it took was just very long. I can understand that there were only 2 people working so that’s to be expected. I appreciated the detailed work of the man who did my nails. However when he asked me about length I felt he was annoyed with me as I requested a shorter length so now I have a length I’m just not comfortable with because I felt if I asked for shorter one more time he’d be more annoyed. The price is fair. So that’s good, and they do look good but all and all my cuticles look worse then when I arrived and my thumb hurts really bad. I’ve never come home and had to put triple antibiotic ointment on my nails. So I don’t recommend this place if you enter and only 2 people ate working. UPDATE: went back today for a “repair”. The same tech was assigned to me. So already I could feel his annoyance at having to fix it. Again he seemed highly irritated to have to do anything at all. He filed then down shorter (admittedly when I was in there Saturday I should have been more stern with my length request) but that’s difficult for me to do. Also if you’re wondering they definitely charge you for fixing their work. They charged me $10 and I left. I will not be returning, and I recommend you don’t either. I’m not one to complain, almost ever, but this location is just not good. There are any other options in the area, go anyway else. I understand there are other comments naming techs who do a good job and who are kind. But realistically if you can only trust two people out of the entire establishment to do their job properly… that’s unacceptable."