Tim Hortons,

2220 Washtenaw Avenue, Ypsilanti, MI 48197

"Everything is wonderful with the service and the store but it seems to me that every time I use my spare credit card at that store I get an email report alerting me that someone is trying to use my card and it seems as if Tim Hortons may have some credit card thieves working ."

"Went at 11am on Friday and was in and out of there in 4 minutes with my order. Fast and friendly service. Would definitely recommend this location over the other local ones!"

"Completely broken retail operation... and it is absolutely pointless to order ahead online. At 8:58AM, I placed and paid for an online order for two Take 12 boxed coffees so I could bring them to an event that started at 10:00AM. I arrived at the store at 9:30AM, told the staff my name and order details, and they said that they could not find my order in their system. After giving them my order number, they found the order in their system and told me to sit in my truck and wait until they brought the order out to me. My order wasn't ready until 9:48AM, and I was late for the event I was bringing coffee to. Thanks Tim's! It is very clear that this store is not staffed or managed properly. When I came in the store, I stood at the counter for about 5 minutes with several staff walking past me and absolutely no one greeting me, or telling me that someone would be with me soon, or getting a staff member to come to the counter to ask how they could help me. Additionally, once the staff found my pickup order in the system and were aware that they were keeping me waiting for an event, they made no effort to prioritize it and it took them well over 10 minutes to fill the two boxed coffees and bring them out. Very poor service."

"I never get a good tasting coffee here in comparison to every other Tim Hortons in the area. The service is argumentative even if your right. I don’t trust their food safety either based on multiple incidents. Three stars is because my doughnut was legit this time."

"We had a very large carry out order on a Monday and their lobby was closed to the public. They let me come in and place the order, they were very nice about it and quick. Thank you Tim Hortons near Eastern Michigan University."