Arby's 2022 Lincolnway East, Goshen, IN 46526

"Ordered Arby’s online for me & my sister . Went to eat my sandwich didn’t kno Arby’s sauce was supposed to be on top of the bun . Then called , & all the manger had to say was my gm will give you a call back . NEVER will I ever order from this Arby’s again ! $35 for nothing"

"I did my first online order and pick up at Arby’s at this location. Staff very nice and polite. They had my order ready and ready to hand to me right when I walked in the door. My order was correct and it was hot ready to enjoy. Restaurant was clean and organized. Staff was on point."

"I really enjoy Arby's, but I won't be returning here. Pulled up at 9:20 pm, the place was obviously open- there were diners inside. I just wanted mot. sticks and a diet dr pepper after working out. A female voice came on first and told me the restaurant was closed. As I was pulling away, a male voice came on and very rudely told me to order when I was ready. I paused, confused, and he raised his voice- "I *said* order when you're ready". I challenged him on it because since when is it okay to treat customers like this? Only after I called him out did he take a more polite tone. Appalling customer service. Idk if the staff thought they were being funny or what, but that isn't acceptable behavior when working customer service."

"Normally I would highly recommend this Arby’s. Today, however, was not a good dining experience. My husband & I ordered a large meal (sandwich, lg. fries, lg. drink). Our curly fries were just bits and small pieces. Not hot or fresh. I ordered Diet Coke and when the girl at the drive through window handed it to me, she said, “here is your Diet Coke”. I didn’t notice until we drove away and tasted it - it was regular Coke. That can be a very harmful mistake for a diabetic! Arby’s food is too expensive to pay for an experience like we had today."

"The stars I'm giving are because I only went through the drive tru. It was my first time coming to Arby's. I ordered a spicy fish wrap. It was pretty good. I only gave food four stars because it was too spicy for me. That does mean others will not like it. My tolerance for heat is between mild to medium. When I get another chance, I will definitely come again."