Top Of The Pontch

"I stayed at Fort Pontchartrain for 5 days with my grandkids, the hotel was very nice the front desk and dining staff were very friendly and nice. Downside was my key to the room constantly needing to be reset, I was charged for a free dinner voucher, and my BOA card was almost restricted due to multiple charges being made on my card, I had to acknowledge the charge to keep my card active, the billing personnel was horrible, never returned my call, placed me on hold for 20 minutes with an explanation of she cut her finger in the dining room area while checking on an over charge, she coughed and gagged during the entire call, and said ummm… after every word, even though she refunded the voucher charge and the unauthorized charge was dropped off, I decided to forget the rest of my complaint and decided to NEVER stay there again. I visit home and do a 5-6 day stay every year, was planning to stay there during the NFL Draft but that’s not happening now after my engagement with billing. My stay exceeded $1300 and I expected more than keys not working daily, unauthorized transactions, closed dining room, $40 a day valet where quarters were taken from the car, and unprofessional billing management. I could have made a personal call to a friend but I didn’t. Definitely not $1300 service."

"The Top of the Ponch is begging to become a 5 star restaurant with one of the best views of any restaurant in Detroit. Its location is great for an event downtown, and access is easy on and off 10 (The Lodge freeway). The service is typical #DetroitFriendly, but it is very lightly staffed. When I went for Sunday brunch, the only choice was a very minimal selection of screwed eggs, potatoes, oatmeal, and a light pastry selection. The favorable news was it was only $14, so it was priced right. It is nicely preserved in a 90s-style corporate mod tier decor, but it feels a little deserted (no place settings or condiments on the table. If you're looking to meet someone privately and the food is not the purpose of your meeting, this is a special location. I do give them credit for keeping it open after the pandemic, and as life perks back up downtown, keep your eye on the Top of the Ponch. It has great potential!"

"Came here for Valentines Day with big expectations considering they just underwent a revamp and remodel. Left feeling extremely disappointed. The ambience/vibe was almost awkward. There was no music playing, so you could hear every tables conversation. The linen of the booth is dirty and stained and had missing buttons on the booths linens. Quality of food was extremely underwhelming - filets were cold and unseasoned. The carrots were so cold they tasted like they just came out of the fridge. We were never asked how we wanted our steaks prepared and also weren’t told there were whole anchovies on the Caesar salad. Server never even came back to ask how our meals were. Our drinks (Old Fashioned & French 75) were so awful we couldn’t even drink them. They were warm and SO strong to the point they were not pleasant to drink. Our server lacked personality and the whole service was just uncomfortable. Took 30 minutes from the time our bill was brought out to the time we signed the check. Very disappointing considering the standard that neighboring restaurants in Detroit have set."

"Great views and excellent service. Food was great during Detroit Restaurant Week and they had an extensive wine list."

"Just got back from here. Had an amazing dining experience! Great view, food was amazing (girlfriend said she'll never be able to eat anything else ever again!). Paul was our server and was very attentive and very fun! We were celebrating an anniversary and we were treated like we we're regulars. Over all great! We will be back for other occasions for sure and we both hope to have Paul waiting on us again."