Spectrum Health Medical Group Gastroenterology

"Dr. Puckett is phenomenal. I couldn’t be happier under his care. Extremely knowledgeable and attentive to details. Goes above and beyond for his patients!"

"They could not preform the procedure because of their improperly trained staff. They then rescheduled the procedure while still billing me for the one they canceled. Been fighting the charges for the past year and a half. Dealing with your whatever affliction you have is preferable to trying to work with these scammers!"

"I was stunned and nervous when entering the check in area. There was at least 30 people in the wait room. The wait room is small. Many people had to stand because all the chairs were taken. I was there the required 45 min.s before my scheduled appt. I sat in the waiting room the entire time. I was finally called back an hour after my scheduled appt. I felt bad for the 2 check in employees. They do not do the scheduling and were clearly stressed. There is No communication between the procedure area and check in. We were treated like cattle not patients. My sedation nurse was pleasant but rushed and I was unable to ask questions. Once I was in the procedure room everything changed. Dr. Kieff and the nurse attendant's were kind, informed and professional. I give them 5 stars. I will not return to this location. I will schedule future appointments at a local hospital."

"Among one of many spectrum hospitals that I've been dismissed from while seeking accommodations for my disabilities. I'm sick of it happening. Even after months of back and forth communication with patient relations to set up clarifying appointments, I was told I was "hostile" or that nobody in the office could provide me with answers. I was never even granted a conversation with the guy who diagnosed me and I didn't understand what that meant for me or why I've been in so much pain. They haven't even assured I was able to find someone else despite my being disabled. It's clear to me that I am unwelcome and I'm sorry I put so much time and effort into trying to establish healthy communication with them. It is evident to me now that they had no intent of accommodating me or explaining my symptoms or providing solutions. I greatly regret trying. Edit: clearly they don't read when they respond because I've already gone through and failed by patient relations, I do not believe they would "love to hear from me""

"The stressed staff push you through quickly like you are just a number. Nurse told me that they sometimes do 100 procedures a day. The facility is quite small for so many people. I never got to talk to my doctor until I was in the procedure room as I was being prepared for my colonoscopy. I had to ask how I was going to be sedated. They explained it was through my IV and that oxygen was given as a support. The nurse gave me a shot in my IV. I was awake off and on during the procedure."