Chipotle Mexican Grill

"I’m not one to make negative reviews, but my experience at this specific location was awful. I was told there wasn’t any Queso, and to order my meal online instead. So I did, found out queso was available but for some odd reason myself and my 3 sisters were told there wasn’t any. After getting our food, the pop station was very unorganized & nothing was restocked. Every single table was filthy we had to wipe and clean our table. There was napkins, rice & filth all over the floor. I love chipotle and I have never been to a location that was so awful. I spoke to the manager about everything, I believe his name was Mark. After everything was said all he says to me is “im so sorry”. This is very disappointing and I really wanted to have a better experience I love chipotle but by far the Brighton location is the worst. And I was suggest else wise especially if you plan on dining in."

"This is my local Chipotle I go almost every day for lunch. The manager Chris is EXCEPTIONAL. I am a business owner and the owner of this location needs to know how professional and skilled Chris is. He handles every issue promptly and manages his team very well. I have years of management experience and he is someone I'd gladly hire to work for me. There were several times where young employees would get confused or frustrated and he remained calm and guided them properly. They noticeably felt better after Chris helped them. I've also seen Chris handle huge orders while a long line is waiting. He's fast, accurate and professional with customers. Great job Chris you deserve a bonus brother! I'll be a lifetime customer!"

"I was just here and I could tell each and every employee was trying their best with everything. They were all very helpful and nice to us. An employees mood comes almost 100% from the customer. I understand how hard these jobs are. From the look of it, it may not be hard but give them a break for the love of everything! They’re doing their best! And probably not getting paid enough for it."

"I totally understand having to close the store due to lack of staff. It happens! But for the love of burritos, please turn off your online services when you do!! I drove 25 minutes to the store to find that my online order was not fulfilled due to the store being closed during store hours. Getting a refund was super easy but the my crushed soul and gas tank will take some time to heal."

"With prices of everything higher now I understand paying more for take out. However I expect to get what I’m paying for. Got my bowl today from DoorDash and it was half full. It’s like the employees think the toppings come right out of their checks."